I came in for an oil change. They wanted to rotate my tires but I had a problem with one tire so I was heading home to Murrieta to have 2 tires replaced anyway. When I got to the tire show I discovered that the lug nut lock had not been replaced in my truck. I am leaving on a two week camping trip today. This is a huge inconvenience and problem for me as I am unable to do anything with my tires without that lock. I expect better service than this!
9/5/2020
Jose V. VERIFIED CUSTOMER
Very good customer service
9/5/2020
Richard C. VERIFIED CUSTOMER
Quality of work was lacking, but German is always available to take my calls/ return my calls, keeps me informed, is understanding and tries to fix any problems there are.
9/5/2020
Robert B. VERIFIED CUSTOMER
Very satisfied with customer care
9/5/2020
DANIEL C. VERIFIED CUSTOMER
Real good service thank you
9/4/2020
JOSE M. VERIFIED CUSTOMER
You nailed it. You mentioned my experience with CARL. He has the experience, makes it a pleasant experience. Treats my issue like if it was his own.
THANKS CARL !
9/4/2020
Radhika V. VERIFIED CUSTOMER
German was great!!
9/4/2020
Raquel B. VERIFIED CUSTOMER
I AM TOTALLY DISAPPOINTED AND DISSATISFIED WITH THE SERVICE.I HAD TO PAY FOR LUG NUTS FOR MY CAR DUE TO THE FACE THAT SOMEONE LOST THE LOCK FOR THE TIRE DURIBG PRIOR SERVICE
I WILL ALSO POST MY DISAPPOINTMENT ON SOCIAL MEDIA
9/4/2020
Mark C. VERIFIED CUSTOMER
Thank you for everything!
9/4/2020
Magdalena L. VERIFIED CUSTOMER
I’m satisfied. I would like to trade in the Colorado for a Silverado
9/4/2020
DWAYNE O. VERIFIED CUSTOMER
My experience was pleasant and I appreciate my service provider. Thank you
9/3/2020
Andrea G. VERIFIED CUSTOMER
German was overall very helpful and professional, thank you!
9/3/2020
Janmario T. VERIFIED CUSTOMER
Keep up the good work!
9/3/2020
Juan M. VERIFIED CUSTOMER
Desde el momento que llegue el Joven Alberto Guzman me atendio bien del todo me fui vien agradecido por el servisio que me dio el Joben.
Grasias Alberto.
9/3/2020
Ernesto M. VERIFIED CUSTOMER
Very good customer service. Helpful and responded to my questions. Fast and easy service.
9/3/2020
Jesse L. VERIFIED CUSTOMER
My wife made my oil appointment as I was on work break. Waited almost 3 hours after I initiated what the delay was. I had several coupons which were not honored. I could not wait for a complimentary car wash. I paid way too much even with the $9.00 discount. I don’t think Ill be back to this dealership. Thank you.
9/3/2020
Erin B. VERIFIED CUSTOMER
I had my mom bring the vehicle there to recover a diagnostic test on why the vehicle was making a “humming” noise. They explained to my mother that the transmission needed to be either re-built or swapped out for a new one. They then explained to her that they conducted a complete service on the “bad” transmission, which logically made ABSOLUTELY NO SENSE to me. WHO would do a full transmission service on a transmission that needed replacing, as opposed to being fully honest with the customer. I got off work to learn that I have a $300.00 charge ON TOP of what I will pay for what actually needs to be done. I will NEVER return my vehicle to this dealership. I will make sure that ALL Chevy owners I KNOW avoid this business. YOU ARE A DISAPPOINTMENT in mechanic care and customer service. You took advantage of a 60 year old woman. During a pandemic. May the same energy return to you and your family. YOUR mother.