Staff was nice. Wait was far too long for the work that occurred, and for no loaner car to be offered during warranty work that ended up taking a total of 4 hours to fix is unacceptable.
8/24/2021
Juanita M. VERIFIED CUSTOMER
Kelley was very polite and was very satisfied with service.
8/24/2021
Juan V. VERIFIED CUSTOMER
Mr. Jimenez was a great help. I really appreciated his great service. I will look for him in the future.
8/24/2021
Daphne S. VERIFIED CUSTOMER
Logan Did A Wonderful job on Help me Today , I Most Definitely recommend his Services To Anyone! He Is Great!
8/24/2021
Colby L. VERIFIED CUSTOMER
I brought my car in. They took about an hour and a half to diagnose the problem. The part got ordered and I came back in. It’s now been over an hour and a half in the waiting room and I was told it would be 40 more minutes….to replace a sensors. It appeared that I was forgotten about. I have waiting 30 minutes at other dealerships for a similar repair. The wait time here is absurd and I will not be returning.
8/23/2021
Jack H. VERIFIED CUSTOMER
Always excellent service from Johnny!
8/23/2021
Helen M. VERIFIED CUSTOMER
Johnny Jimenez provided an excellent service. He made me feel at home and very accommodating! Thank you Johnny! Keep up the good work! Good job!
8/23/2021
Sandra S. VERIFIED CUSTOMER
kelly is an awesome agent!
8/22/2021
Diana R. VERIFIED CUSTOMER
Always appreciate your service department. Thank you
8/22/2021
Roy B. VERIFIED CUSTOMER
My truck is still making a noise
8/22/2021
Fatin A. VERIFIED CUSTOMER
None
8/22/2021
Douglas H. VERIFIED CUSTOMER
Kelly takes great care of me and my Dodge Avenger. Thanks for excellent service
8/21/2021
Donald H. VERIFIED CUSTOMER
Johnny Jimenez is knowledgeable, courteous, and professional.
8/20/2021
Customer A. VERIFIED CUSTOMER
I tried to schedule these repairs but was told to just drop it off. You had the vehicle 2 1/2 days and the only thing done was the oil change. When I stopped by to check on the status I was told that parts were ordered for the main issue and for several recalls I was unaware of. However, the other two issues I mentioned had not even been looked at yet.
I need transportation so I picked my truck up because there were no rentals avaiable. Was told I would get a call when the parts arrived and now I'm getting satisfaction surveys.
I'm sure it was automatically generated by the closed oil change ticket but my issues are not yet resolved.
I need to schedule these repairs so I can set aside the required number of days.
8/20/2021
Katherine A. VERIFIED CUSTOMER
Love Ms Kelly she is very friendly and very professional.
8/20/2021
Rhonda S. VERIFIED CUSTOMER
I was not at all happy with my service experience. I made numerous calls to check the status and was repeatedly told not yet. During one conversation, I was even told that I "could feel free to pick up my vehicle and take it somewhere else". Then after the original date for it to be looked at had passed, I still waited several days for any news. At that point i was advised that the battery was dead and that they could not attempt to diagnose anything without a new one. I contacted the service manager for further information. I had a new battery provided and was ultimately told my vehicle was too old and was referred to Ronnie Smith Transmission for actual diagnosis. Upon picking my vehicle up, the bill was incorrect according to what I had been told and on the receipt I noticed the original complaint was documented incorrectly.
8/19/2021
Raul M. VERIFIED CUSTOMER
Staff and services were excellent.
8/19/2021
Samuel D. VERIFIED CUSTOMER
Kelly was very professional and caring. Work was done in a timely manner. Thanks Kelly
8/19/2021
Martin T. VERIFIED CUSTOMER
She was very helpful on everything would call back when she would get answers on my car.