Not quite satisfied. It took 2 months for me to finally get a call that my car was ready, and I will not know the quality of the work till I go pick it up on Saturday. Another thing is my carpets were not replaced .
8/6/2021
Jeremy V. VERIFIED CUSTOMER
Mike Byrom and Johnny Jimenez have very good customer service and were very helpful
8/6/2021
Leslie M. VERIFIED CUSTOMER
Excellent service
8/6/2021
Kenneth D. VERIFIED CUSTOMER
Logan was very nice and professional. However I do not plan to use Star for any future service work nor recommend Star to others. I seldom respond to surveys but would want someone telling me if this were my business. You are welcome to call if you want details.
8/5/2021
John H. VERIFIED CUSTOMER
Randy told me the service bulletin 18-052-19 regarding the installation of the revised software had already been installed by Blake Fulenwider on my 2019 ram 3500 but he was incorrect. I called Fulenwider dealership in Eastland and spoke to the service manager Jonathan. He told me that they never installed according their records. So I set an appointment for the following day and they installed the revised software and the truck expected it immediately.
8/5/2021
Jonathan M. VERIFIED CUSTOMER
Kelly was great to work with! Even though everything didn’t go as scheduled, she kept me informed and resolved the issue. She is a true professional in her work and an asset to the dealership.
8/5/2021
Megan C. VERIFIED CUSTOMER
Car was fixed and felt they cared and is running much better
8/5/2021
Jay Z. VERIFIED CUSTOMER
Awesome customer service from Logan. A great employee!
8/4/2021
Josue L. VERIFIED CUSTOMER
Ma. Boyles was very professional and extremely polite and courteous. She helped me with not only and oil change, but also to get my undercarriage attached after she noticed it was falling during our walk around. It’s great knowing that you have such a great employee on your team looking looking out for the best of the customer.
8/3/2021
Frank R. VERIFIED CUSTOMER
Kelly always has taken care of my vehicle needs
8/3/2021
Donny D. VERIFIED CUSTOMER
Kelly was awesome! We had a wonderful experience. Great and friendly efficient staff. Thank you!
Lisa
8/3/2021
Andrew R. VERIFIED CUSTOMER
Excellent service from all individuals. Happy customer
8/3/2021
Jenna M. VERIFIED CUSTOMER
Johnny is the best!
8/2/2021
Juan V. VERIFIED CUSTOMER
Very satisfied
8/1/2021
Corey C. VERIFIED CUSTOMER
Johnny was great as always!
8/1/2021
Stancle C. VERIFIED CUSTOMER
Johnny is the only one I will trust with my service on my truck
8/1/2021
Robert S. VERIFIED CUSTOMER
Y'all bever fail to serve us wjth professional and friendly care.