Scheduled to come back next morning to replace part that was "instock". Took off work for morning repairs. Some work was completed but the part needing replaced was not instock. Said it would be in in 2 or 3 days. 10 days later, no call or note about the part arriving.
6/18/2021
Paula H. VERIFIED CUSTOMER
Kelly Weeks was extremely helpful and considerate
6/18/2021
Gatlin H. VERIFIED CUSTOMER
Kelly weeks is kind, respectful, and very knowledgeable. I must of bugged her 20 times while my truck was in the shop. And she never got impatient or had an attitude. She answered all my questions and was very friendly. She's the reason I'll be coming back!!!
6/18/2021
Charles B. VERIFIED CUSTOMER
Very pleased. Taken care of in a timely manner. Vehicle was taken in as soon as I pulled in, can’t beat that.
6/18/2021
Goffredo B. VERIFIED CUSTOMER
Randy was very kind and professional!
Great Job!
Thanks
Goffredo
6/17/2021
Kimberly K. VERIFIED CUSTOMER
Absolutely amazing and very helpful and patient.
6/17/2021
Cliff S. VERIFIED CUSTOMER
The car pulls to the left significantly and is almost dangerous to drive. This is unacceptable after an alignment. I am disappointed in the service provided by Star.
6/16/2021
Andrew R. VERIFIED CUSTOMER
Thank you for everything you did excellent customer service on my 21 dodge charger.
6/16/2021
Robert R. VERIFIED CUSTOMER
I was told several times I would be called back about a key fob and no one ever did. I used the online pay but it did not shorten my wait at the cashier. When I reported to service that I paid in advance I was told "You still have to go to the cashier." I am a first time customer I had no idea where the cashier was, I had to ask when the employee (not my service writer) pointed away from their desk in a gesture that appeared to me to be "get out of my office" not "that way to the cashier." I have not owned a Dodge since you took the bailout money. I hope next time the service will be exceptional $80 is a lot for an oil change, I needed to be wowed laying out that much money for a task I could have done at home for $25.
6/16/2021
Catherine M. VERIFIED CUSTOMER
Kelly is the greatest. Kept in touch with me the entire time and answered all my questions. She has great customer service skills. Never lose her!!
6/16/2021
Jackie S. VERIFIED CUSTOMER
Johnny is always very nice and help with any question I have
6/16/2021
Not Provided. VERIFIED CUSTOMER
Thanks
6/16/2021
Sean I. VERIFIED CUSTOMER
Always great service
6/16/2021
James D. VERIFIED CUSTOMER
She was very Helpful,
6/15/2021
Karen G. VERIFIED CUSTOMER
Johnny is always awesome!
6/14/2021
Myriam D. VERIFIED CUSTOMER
Mr Johnny is always so nice and friendly great customer service