Star Abilene DCJR Auto Repair Service

Very pleased

Great customer service

Great customer service

Great service

Kelly is always a pleasure to deal with, I have worked with her for many years!

Kelly was great. She always goes out of her way to take care of us.

Randy is one of the best service personnel u have at ur business, I look forward to working with him in the future... Scott L

I was very impressed with the service department and dealership as a whole. Mikyla and Charles took great care of us and were extremely professional.

Thanks!

Friendly service with attention to detail.

He was super professional and helped with what I needed! Job well done.

Did a great job! Thanks!

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Johnny was so responsive to my needs. We have a van that hauls a wheelchair. And the problem was found and fixed in under 24 hours. Thank you.

Randy kept me informed on the progress of the repairs to my vehicle. Definitely above average.

J. Jimenez had me in and out at a reasonable amount of time with all the things I needed done to, on my vehicle. Thanks

I can’t thank Randy enough! Never have we had someone work so hard to help us before.! He is a hard worker and was able to fix our warranty issues, as well as our tire! Thank you so much!

Jelly Weeks was very nice and made the process super easy and fast. I really appreciate the service I received.

I dropped off my truck the evening before so I could be first in line for an oil/filter change, tire rotation and balance, and wrote that I needed it back by 9am or so. Around 10:30 I hadn’t heard from anyone so I called, they checked with Kelley, she told them it’d be another 45min but explanation as to why, so I told them I was headed there to get my truck so we could leave town. Kelley finally called and said the tire rotation machine had broke and had to be repaired. I told her I was taking that vehicle out of town which is why I dropped it off for an early service. She did apologize, but it didn’t help much as I was now 3 hours late leaving town. I told her Johnny Jimenez always called with updates and issues to keep me apprised. She finally called and said the tire rotation machine broke, if she called me I would’ve told her to cancel that and only rotate so I could leave town. Very frustrating, I’ll never use her again. I wouldn’t have to begin with but I didn’t realize it was Johnnys weekend to work or I would’ve requested him, he is awesome. She also charged me for a driveline service I didn’t request, when I asked her about it she said it was mandatory with an oil change. I’ve been getting oil changes at Star for years and I’ve never been charged for that. I wanted it removed from my bill but she wouldn’t do it so I just laid it so I could leave town. Very bad experience, I’m considering changing service centers. Chris

Thank you my car was in and out before I even expected it to be ready.