I am not saying this facility or the service they provides is not great. It’s just that my first experience with the service department was not great. I received a text saying that my vehicle is ready for pick up, only to show up and some of the same issues were still happening. When I pointed it out, it took them all of 2 minutes to locate a potential problem. My question to that is, if you had my vehicle for 6-8 days why couldn’t they find that problem before. Another issue I am having is that the labor cost 3 times as much as the parts to repair my vehicle. I’m not trying to under estimate their value of their work but when you see labor cost is thousands of dollars only to get your vehicle back and some of the problem still exists, how can a customer be satisfied. Lastly, when a customer vehicle is in your possession treat the customer care with respect. Leaving globe of mud on the front bumper where someone was standing or grease stains on the seats is unacceptable.
6/4/2020
Juan M. VERIFIED CUSTOMER
Kelley is the Best!
6/4/2020
Cathy O. VERIFIED CUSTOMER
Very professional. Logan is a very nice guy.Star Dodge is a great company.you guys are great!!!!
6/4/2020
Maria H. VERIFIED CUSTOMER
Randy is awesome when ever I have a problem he helps me to get it fix.
6/4/2020
Robert R. VERIFIED CUSTOMER
Great job
6/4/2020
D&D C. VERIFIED CUSTOMER
Star dodge has always been good to me and has taken care of any problems I have had
6/4/2020
Samantha H. VERIFIED CUSTOMER
Always approachable, friendly, and professional.
6/3/2020
Rogelio G. VERIFIED CUSTOMER
Johnny was very professional had a long day at work and he got me in quickly and out quickly thank you
6/3/2020
Ezekiel D. VERIFIED CUSTOMER
Fast and effective. Great experience.
6/3/2020
Ronald D. VERIFIED CUSTOMER
Professional. Friendly. Thorough. Knowledgeable, Fast
6/3/2020
Margie C. VERIFIED CUSTOMER
Everyone was very curious
6/3/2020
Michelle M. VERIFIED CUSTOMER
Very friendly and professional
6/3/2020
Kelly D. VERIFIED CUSTOMER
Randy (the service advisor) was great. I give him 5 stars
Thank you !
6/3/2020
Edward M. VERIFIED CUSTOMER
Randy always takes good care of me and has excellent communication
6/2/2020
Jack H. VERIFIED CUSTOMER
Johnny always provides excellent service it’s why I continue to request him for any of my service needs and questions.