This Momma’s worry was immediately calmed when I spoke to Johnny on the phone. My college student daughter was traveling back to San Diego from being at home in Texas during COVID19 and was about 4 hours into her trip when a warning light came on in her jeep. Being an hour outside of Abilene I called Star Dodge service and spoke with Jimmy. He told me to have her come there and he would oversee what needed to be done and would take care of her. It ended up being a rear wheel sensor that needed replacing and he got her in and out of there within a couple of hours and back on her way on the road. He stayed in contact with me through it all making sure that I knew she was being taken care of and safe. Thank you so much Jimmy for your care and help!!!
5/30/2020
Adrian T. VERIFIED CUSTOMER
Logan was a good service man he got my car right in when I got there
5/30/2020
Linda M. VERIFIED CUSTOMER
Thank you Johnny!!
5/30/2020
James A. VERIFIED CUSTOMER
Always appreciate Kelly. She is one of a kind.
5/30/2020
Paul D. VERIFIED CUSTOMER
Very satisfied with Johnny’s service, Thanks Star Dodge
5/29/2020
Customer R. VERIFIED CUSTOMER
Mike is the best service guy in the business! Wish I had bought my truck from y’all. Next time for sure!!
5/29/2020
Aaron O. VERIFIED CUSTOMER
I was asked to show up between 0730 and 0830. I checked in my vehicle at approximately 0815. After 1 hour of wait my vehicle had not yet been started so I requested a courtesy vehicle so I could return to base back to my duty section until maintenance had been completed. I was told that the technician was performing a software update and it wouldn’t be much longer. I did not receive my vehicle until 1020.
If a courtesy vehicle is requested, your maintenance section should provide one if it is available or deny one with firm justification. Additionally if service is expected to take a greater than reasonable (e.g. 1 hour) then your maintenance scheduled needs to give that information at the time of scheduling so arrangements can be made to mitigate the requirement to provide a courtesy vehicle.
Typically Star Dodge provides excellent, expedient service. This visit was uncharacteristic of your typical experience. I hope this feedback helps.
5/29/2020
Elizabeth M. VERIFIED CUSTOMER
He was good i like the way he to me helped, and me ride home and text went thurck was fix are highly recommended to all my friends to go see him
5/28/2020
Dann P. VERIFIED CUSTOMER
She is very good at her job!
5/28/2020
Randall M. VERIFIED CUSTOMER
Service rep was great
5/28/2020
Rodney H. VERIFIED CUSTOMER
Today 5/27/2020 was a great customer service visit had since acquiring my 2019 CrewCab! Thank you Logan! (I may be partial as I was informed he started as an oil change technician, lol) Being available , cordial , prompt and precise(following up on your words)is and has always been essential in growth and success from my experience of 20 yrs in the industry .
5/28/2020
Peggy F. VERIFIED CUSTOMER
Very informative and professional
5/27/2020
Scott E. VERIFIED CUSTOMER
My ram needed service... I am out of town a great deal...Logan has very Polite knowledgeable and took care of my truck...my needs...I Highly recommend Logan and the team at the Dodge dealership...There in Abilene I would like to take this time to say thank you
5/27/2020
David G. VERIFIED CUSTOMER
Kelly was very upbeat and professional. Great experience.. Thank you, that is what I have purchased at least 10 vehicles from you over the years..
5/27/2020
Nikki S. VERIFIED CUSTOMER
Logan is a great service advisor. Gets me in as quickly as possible and listens to me and helps get my Jeep fixed correctly and does a over look after just to make sure there’s nothing else. I appreciate all the over and above he does for me!
5/27/2020
Benito C. VERIFIED CUSTOMER
Great service
5/27/2020
David &. VERIFIED CUSTOMER
Logan was very helpful!! He got the job done! Thank you!
5/26/2020
Leonard N. VERIFIED CUSTOMER
Job well done
5/24/2020
David S. VERIFIED CUSTOMER
Johnny is professional , knowledgeable and very customer orented star dodge has always treated me very good through many years
5/24/2020
Jason A. VERIFIED CUSTOMER
Job was done quickly and accurately. Very happy to have my truck working properly.