Star Abilene DCJR Auto Repair Service

This was a good experience, Jennifer and the whole team were very professional and courteous. Thank you. Terry Bilinski, B&K Trucking

Took way too long. Not a very friendly person. I would not use him again.

a for all of your good work.

Logan was great and had me out right on time!!!

This is the third time bringing my car to Logan and he has been professional and courteous every time. He is very appreciated!

Thank you to Mike and Logan and the Engineer who came and worked so hard to get our truck (2020 Ram3500) AC fixed and save the day!! They went up and beyond to get it fixed and fixed right!

Josh was attentive and informative throughout the service process. Always a pleasure at Star.

Fast, courteous service.

I’d like to speak with the supervisor of service concerning my experience at the dealership this morning.

Communicated issues and kept me up to date. Couldn’t ask for much more. Thorough in the diagnosis of electrical issues.

Another maintenance check superbly completed.

Johnny exceeded my expectations. This was my first time and experience with your dealership and Johnny treated me as if I had done business with y’all for years. Will be back for service. Thanks for making customer service a priority. It really is rare today for it and y’all are doing it right.

The main thing that I wanted fixed & the reason for the appointment today, wasn't/hadn't come in. I wasn't told it hadn't come in till went to pick up vehicle. Not Joh. Yes fault. But having to wait again is not fun. Windshield is still leaking air & noisy.

We had a wonderful service experience! Logan is always willing to help and very professional. Thank you Star Chrysler, Dodge, and Jeep for always taking care of us and a special thank you to Logan in the service department. Keep up the great work.

Excellent and expedient service from your staff. Very glad to know I can expect this kind of service.

I called back in the middle of June to schedule my appointment and order parts for the recall that my vehicle had. Was told that it would take 7-10 days for the parts to arrive and that I would receive a call to schedule an appointment. About 2 weeks after my initial call I started calling the advisor leaving voicemails and not getting a return call. On the 4th-5th day I called and spoke to the service manager to schedule my appointment. Service manager seemed very uninterested in scheduling my appointment. I arrived at 0730 to check in and get my vehicle worked on. I requested a loaner as I am a full time single dad. Took an hour and a half to get my car checked in and receive the loaner vehicle to drive. Service advisor Johnny was unhelpful and did not seem interested in helping me check my car in for an emissions recall. The lady(Norma) that gave me the loaner was very unorganized. I received a call around 0930 from the service advisor telling me that service was finished on my vehicle. I told the advisor that it would be a while before I would be able to return to pick up my vehicle and he responded with “oh well we need the loaned back” so I told him that I was at work and my son had a doctors appointment and I would return the vehicle after my sons appointment. I also asked the service advisor if I could see the parts that they replaced on my vehicle and he said “oh well those parts are already gone. So I told the advisor that I would like to see the parts that they replaced. Upon arrival to pick my vehicle up around 1500. The advisor was not very helpful when picking up my vehicle. When I asked the advisor to see the parts that were replaced he was very hesitant to allow me to see said parts. When I walked in to turn in the keys for the loaner vehicle Norma was very uninterested in helping me check the loaner in. My entire experience at Star Dodge was absolutely the worst experience I have ever encountered in any dealership and was very unprofessional on every level.

Great customer service

Great Service

Johnny is a star hand always super helpful and friendly- always a great experience.

Yes Johnny is the best we always make sure to ask for him ..