Hartford Toyota Superstore Auto Repair Service

Working with Bo was a pleasure he was helpful, had great customer service and made me very comfortable that my vehicle was in great hands.

Steve was very knowledgeable of what the recall was about, very friendly and had very good customer service relations. very satisfied with his service.

Always convenient, courteous staff. Won’t go elsewhere

I provided a picture of the warning message I was getting but was told the technician had to recreate the issue. When that didn’t happen Sat morning, I asked them to keep it until Monday. They did recreate the issue and ordered the new battery. However, Before they recreated the issue, it was implied I did not know how to start a car I’ve had for 2.5 yrs. Perhaps I wasn’t stepping on the brake hard enough. This is extremely frustrating and patronizing. That is why I took the picture of the message on the dash before bringing the car in. When an error message appears it is expected it would point to a possible issue. If not, why is it there? Just to annoy consumers? I asked the service manager about this, Doesn’t Toyota have a manual that lists the error messages and possible reasons for that message to appear? I was told no, they do not. Why have computer diagnostics if the tech still needs to “hear the noise” it makes? This Makes no sense and seems disingenuous. I like my Highlander Hybrid but I don’t like being treated with condescension. I found message boards which showed the same error message for several other HH of different years. The problem was always the 12v battery. If I could find the information because of frustration with your service dept, why couldn't they do it before asking me if I know how to start the car I’ve been driving for 2+ years. Patricia Stavola

She is so nice and knows her stuff. No surprises-she walked me through everything that was going to be done and then gave me the results clear and simple. Great service.

Professional and expedient service

Good

He was accommodating to my needs that day.

Thank you.

Janice was great and took the time to let me know there was a short delay. The space was comfy and clean. Car back clean and was given a good breakdown of the service from Janice

Thanks

I had requested a Lyft ride back to the shop at 4:30. It didn't come and I was unable to reach Bo for 20 minutes.

Bo was very informative. For example, he explained the work I would need when my car reached a certain mileage. I didn’t feel like he was pressuring me to do service or work that I didn’t need yet.

The service was fast, professional, and Mr Myta explained everything very clearly, including the maintenance plan, which I decided to purchase. As always, dealing with service at the Hartford Toyota Superstore is a pleasure, even in the midst of a waning pandemic. Thank you so much, Mr. Myta. All best, Sheila F

I was very pleased with the service. My time is very important to me. My vehicle was taken in immediately upon my arrival. I was provided with an accurate estimate of the time required to perform the maintenance. The waiting area was clean and comfortable. I will be back.

Great job

Thank you for your services

Steve kept me informed as to the progress of the repairs done on my vehicle and I thought it was nice that he arranged for me to use a loaner car.

He is attentive and thorough.

Thank you for a good service