I asked the service tech to sync my cell to my RAV 4. He worked on it and set it was done, but when I got home I could still not make cell phone calls from my RAV 4. I am paying for this service and it is not working.
6/5/2021
Ray W. VERIFIED CUSTOMER
Excellent rapport with me throughout the process from diagnosing the problem to scheduling a time to service my Camry, to explaining what needs to be done and the parts that need to be ordered, the labor costs etc.
Answering all my questions satisfactorily and being available at any time to discuss any concerns that I had.
Steve Elliot is very courteous at all times and keeps me informed of the progress being made while offering me a loaner vehicle because of the extensive work being done. Then making sure that I was satisfied with the loaner vehicle.
I felt very confident that my Camry was in good hands at all times.
The final steps were equally well explained and processed by Steve Elliot.
I was pleased with every aspect of the transaction and work on my Camry.
6/4/2021
Jesus S. VERIFIED CUSTOMER
She was awesome
6/4/2021
Stacey M. VERIFIED CUSTOMER
He was very welcoming..
6/4/2021
Rasheed N. VERIFIED CUSTOMER
Unprofessional customer service after they complete servicing my car they make me wait for more than 25 minutes for no reason
6/4/2021
Gary O. VERIFIED CUSTOMER
Steve was very informative and communicated and explained all the services required.
6/3/2021
Hector M. VERIFIED CUSTOMER
Everything was great
6/3/2021
Lillian K. VERIFIED CUSTOMER
I have been a Hartford Toyota owner for many years. I am an old lady now and know that my driving days are coming to an end-- but hopefully not right now. I have always had excellent service from Hartford Toyota.
Lillian K
6/2/2021
Michael M. VERIFIED CUSTOMER
Steve Elliot is a very good service technician, professional in every way.
The service was done right.
6/2/2021
Rayfield S. VERIFIED CUSTOMER
Janice was kind, informative and courteous. Thank you for all of your help Janice.
6/2/2021
Ian D. VERIFIED CUSTOMER
Bo has always been great as my service advisor. Been working with him for several years now.
6/1/2021
Denise B. VERIFIED CUSTOMER
I was disappointed that after having my car for 3weeks, including shipping it out to a muffler shop, that you didn't give me a courtesy wash. Janice was great!
6/1/2021
Youstina M. VERIFIED CUSTOMER
The rep was very disrespectful.
6/1/2021
Barbara And. VERIFIED CUSTOMER
Bo is the best! Having him manage the service on my car is one reason I keep coming to Toyota.
5/31/2021
Susanne M. VERIFIED CUSTOMER
Service was done quickly and Janice was friendly. The space and bathrooms were clean and there were at least vending machines for guests. My only negative feedback was that the wifi wasn’t stable during the 1.5 hour stay, but not a deal breaker. Thanks for the quick and friendly service!
5/30/2021
Jeremy D. VERIFIED CUSTOMER
Very nice experience, above and beyond expectations of friendliness and customer service
5/29/2021
David V. VERIFIED CUSTOMER
Simple and enjoyable visit. Bo in Svce was very pleasant.
5/29/2021
Margaret S. VERIFIED CUSTOMER
Your welcome.
5/29/2021
Beverly R. VERIFIED CUSTOMER
Steve was professional, warm and pleasant
He advocate by keeping me up to date during the servicing of the vehicle.