Bo is excellent at his job and very knowledgeable and helpful.
4/23/2021
Ivan B. VERIFIED CUSTOMER
When my 2017 Hybrid Prius was towed by AAA into your dealership it was found that my car battery was dead. But there was no warning that it would die soon and and that the warranty had expired. Given the cost of the replacement you should contact the customer and it should not take two days to replace the battery.
4/23/2021
Suraj G. VERIFIED CUSTOMER
I am totally dissatisfied by the Toyota administration service center.
First of all nobody picks up my call for a backup car when I was in dire need.
Yesterday I made an appointment for Lyft service for 8am then I called early morning at 7:05 to confirm my shuttle and guess what I was told that you
don’t provide service early in the morning.
I had to spend $30 on Lyft service today morning to get my RAV4 from the service center for which I spent $50,000 to your store. This is the service I get in return.
Other stores give their customers a backup car until their car is fixed. Plus my car was actually being recalled and you guys don’t even take responsibility when your customer is in danger or in dire need. I am no longer buyer a car from your Hartford Superstore ever again. Good Luck with your
amazing service to your not so valuable customers.
4/22/2021
Kevon D. VERIFIED CUSTOMER
The problem still exists and I don't even know what the problem is still
4/22/2021
Michael G. VERIFIED CUSTOMER
Excellent service and communication.
4/22/2021
Jim S. VERIFIED CUSTOMER
Thanks for the quick service
4/22/2021
Simone M. VERIFIED CUSTOMER
I had an oil change done. I paid $10 more than I usually pay. The car usually get a quick vacuum and wash perhaps out of courtesy to customers and not even that was done. I was very surprised when I was told my car was done. I was disappointed in the service. I have been coming there since 2012 when I first got my car. Highly disappointed in the service that was offered me yesterday. Thank you.
4/21/2021
Erin M. VERIFIED CUSTOMER
Great service and communication
4/21/2021
Alesandra N. VERIFIED CUSTOMER
good customer service f/ Bo
4/21/2021
Edy F. VERIFIED CUSTOMER
Job well done and the waiting was faster than what I was expected. Thanks you Janice . Edy F
4/20/2021
Al H. VERIFIED CUSTOMER
Willing to help good job. Love an thank you.
4/20/2021
Nancy G. VERIFIED CUSTOMER
Fast service.
4/20/2021
Alpha Iota. VERIFIED CUSTOMER
Good job and excellent customers service.
4/20/2021
Jenny T. VERIFIED CUSTOMER
Although she is wearing a mask, you can tell that she does service with a smile. She is also kind.
4/19/2021
Miguel G. VERIFIED CUSTOMER
Janice Acosta was very helpful and straightforward with the needs of service of my Tacoma. She is a great asset to the Hartford Toyota Team.
Thanks again.
4/17/2021
Dalton C. VERIFIED CUSTOMER
Very satisfied with your level service. Thanks for answering all my questions.
4/17/2021
Joshua W. VERIFIED CUSTOMER
He was very helpful and nice. Great customer service.
4/16/2021
Alex G. VERIFIED CUSTOMER
Our experience with Chip was exemplary. Thank you Chip.