Service was excellent. I was updated at every step along the way. That sounds simple, but it doesn’t always happen. Well done!
11/20/2020
Zana P. VERIFIED CUSTOMER
Very helpful and extremely friendly! Also very quick despite the fact that I was late for my appointment.
11/19/2020
Maurice L. VERIFIED CUSTOMER
Janice was beyond helpful and great to deal with but the rest of my service experience was terrible got stuck with a towing service that was suppose to automatically get me a tow that was a joke and the list goes on but was a terrible overall experience from everything I heard about Toyota was a huge let down after buys a brand new car
11/19/2020
Herbert V. VERIFIED CUSTOMER
100 %. Best services.
11/19/2020
Lourdes R. VERIFIED CUSTOMER
The girl who attended me was very kind and explains everything well in detail. Hopefully, people can always help us as kind as she is.Thanks jesica
11/19/2020
Larry B. VERIFIED CUSTOMER
Janice was very friendly and thorough great job
11/19/2020
Paul D. VERIFIED CUSTOMER
I was greeted by Janice as I came through the door. She treated me with respect and delivered on time.
11/19/2020
James G. VERIFIED CUSTOMER
I intend to return for a problem that Kyle has indicated that the tire pressure ilight on my display is turning on. I was told that it was because of cold temperatures, (never had that come on with the other 2 winters since I bought the car).
11/19/2020
Linda H. VERIFIED CUSTOMER
Good job done. In good timing. Everyone was very friendly and respectful. Thank you for your service.
11/19/2020
Bhikhalal M. VERIFIED CUSTOMER
Mechanic person did a great job. I wasn’t happy with wait time in the car after before service person attend me. I have to wait 15 minute in the car. Also after car was serviced it took 40 minutes to hand over me my car. Why more wait time than actual service time.
11/18/2020
Revilla J. VERIFIED CUSTOMER
Good
11/18/2020
Kevin T. VERIFIED CUSTOMER
Very friendly, welcoming and made me feel comfortable leaving my vehicle with it being my first time at Hartford Toyota
11/18/2020
Kadena R. VERIFIED CUSTOMER
Service Associate did not greet or announce or give instructions once I drove my car in. The maintenance associate literally stood there to the side with an unwelcoming Demeanor even though my window was midway down. Seeking some sort of acknowledgment or direction I got none and he went on to another car once I initiated a conversation. I mentioned my hesitation, due to the pandemic Changing everything and he just went on to another car.
The representative, was very dismissive once I informed him I needed to go to pick up my child. He was having a conversation I later found out was an associate and then started a new conversation with peers while my car had been sitting for over 20mins. I’m not sure why I was told he was the only person able to cash me out and why during his conversations he did multitask and complete notes he already went over and gave a copy to me. As a returning customer the expectation was not met in service and experience overall was poor. Unacceptable!
11/18/2020
Daniel M. VERIFIED CUSTOMER
One hour and 1/2 is to much for tire rotation and liquidscheck special if you have appointment. Very disappointed about time management !!! This us not the right way to do business !
11/17/2020
Banny K. VERIFIED CUSTOMER
great job
11/17/2020
Paul And. VERIFIED CUSTOMER
Bo did a fantastic job!
11/17/2020
Joseph L. VERIFIED CUSTOMER
I came in for routine maintenance with an appointment and it took an hour and a half to complete. No one gave me an update at any time. This seemed like a very long time for an oil change and tire rotation.
11/17/2020
Richard N. VERIFIED CUSTOMER
Great service.
11/17/2020
Stephanie W. VERIFIED CUSTOMER
It was nice seeing a woman doing this job. No offense to Men!