I was served professionally and honestly, in a fairly short time. Thanks to Steve
9/23/2020
Brenda H. VERIFIED CUSTOMER
That’s why I bring my Toyota to The dealer because I love there service keep up the good work
9/22/2020
Alyssa W. VERIFIED CUSTOMER
Improve communication. The text feature didn’t work, took longer than expected, and I was told the loaner car was free but at the appointment was told I would have to cover gas. Poor communication made me adjust my and my wife’s entire schedule. Service rep seemed apathetic to my situation.
9/22/2020
Tom C. VERIFIED CUSTOMER
Really bad Service Need more service maneger
and Good tech that listen to work sheet notez not do what the want and keep my old parts with core Hartford Toyota has to do better.
9/22/2020
Karlene W. VERIFIED CUSTOMER
Steve provided excellent customer service. He was very courteous and listened to my concerns. He informed me of things that will be done to my vehicle.
9/22/2020
Hector M. VERIFIED CUSTOMER
My satisfaction with Toyota would’ve been complete if it wasn’t for Kyles lack of Foresight. He mentioned the car will be ready by Monday but neglected to mention that he would not be the one reaching out to be on Monday on the status of my vehicle. Kyle does not understand by his own admission truly what is customer service. Kyle obviously did not realize or understand the importance of my vehicle due to the nature of my job. I had to inconvenience my wife and use her car to conduct my nursing visits while waiting for a call from Toyota. The call never came. At the end of my day I reached out to Toyota who informed me they had no idea that my car was waiting for my pick up. So thank you Steve and Mr. Chip for your assistance and understanding.
9/21/2020
Crystal Ann. VERIFIED CUSTOMER
I appreciate the explanations on what needed to be done to my car and the phone call about the findings during the maintenance. It gave me a chance to decide if I wanted to go forward with fixing those things now or do them at another time. Now I can budget for that.
9/21/2020
Eustace S. VERIFIED CUSTOMER
The problem was not completely resolved. I am not able to listen to GPS instructions from my phone as I was able to do previously. I will be calling today.
9/21/2020
Irma R. VERIFIED CUSTOMER
A+
9/21/2020
Wildine F. VERIFIED CUSTOMER
Ms. Torres was very nice and professional. She takes time to explain the process. She went above and beyond by opening the car door for me when l was ready to leave.
9/20/2020
Josefa C. VERIFIED CUSTOMER
Thanks a lot, I really trust on you, l am always satisfied with your work.
9/20/2020
Anna C. VERIFIED CUSTOMER
The service rep was very nice and made me feel safe coming in today.
9/19/2020
Mark J. VERIFIED CUSTOMER
Bo is very professional and helpful. Thanks!
9/19/2020
Joseph P. VERIFIED CUSTOMER
Very polite and knowledgeable
9/19/2020
Alyce T. VERIFIED CUSTOMER
Very happy with service
9/18/2020
Kemonie W. VERIFIED CUSTOMER
Straight forward and friendly.
9/18/2020
Mary R. VERIFIED CUSTOMER
Jashaira provided excellent service, we really appreciated the updates we received throughout our experience. We will be back for future service.
9/18/2020
Didier Y. VERIFIED CUSTOMER
Very happy excellent Jashaira is wonderful staff
9/18/2020
Peter B. VERIFIED CUSTOMER
Excellent
9/18/2020
Harold H. VERIFIED CUSTOMER
Not his fault, but an oil change took an hour and 15 minutes. That is a long time for an oil change...