Especially the lady that attended to me
She is wonderful with the smile on her face
She really made my day
9/17/2020
Ahmadkhalid W. VERIFIED CUSTOMER
Yes I am completely satisfied with Toyota Cervice
9/17/2020
Leonardo M. VERIFIED CUSTOMER
The person that took care of me wouldn't let
Me talk. She's arrogant. Not too courteous.
Retraining in how to treat the customer
better.shower her with politeness.is not
What one says but the tone of voice is what
counts.
9/17/2020
Daniel M. VERIFIED CUSTOMER
She 8s very knowledgeable and helpful!
9/16/2020
Sean O. VERIFIED CUSTOMER
Kyle was helpful and addressed all my concerns.
9/16/2020
Jim R. VERIFIED CUSTOMER
Great service from Bo and the mechanic. Your staff has made me a loyal service customer since I moved to Connecticut six years ago. One minor suggestion — I often get coupons in the mail right after I have service done, and they expire before the next time I need service.
9/16/2020
Ada G. VERIFIED CUSTOMER
I was very satisfied from start to finish with my service on September 15, 2020. I was allowed to ask my questions and give feedback. I was given options on how I should decide my next course of action. My service adviser Bo was very courteous. Thank you:)
9/16/2020
Gaspar R. VERIFIED CUSTOMER
Would have liked to have met Kyle.
9/15/2020
Shelley B. VERIFIED CUSTOMER
Bo is convenient to work with. Always honest. And a great asset to Hartford Toyota.
9/15/2020
Syed K. VERIFIED CUSTOMER
Steve Elliott is very helpful
9/15/2020
Duanne H. VERIFIED CUSTOMER
Great job
9/15/2020
Jacqueline H. VERIFIED CUSTOMER
They did not tap off the fluids in the 2007 Toyota Camry post the oil change.
9/15/2020
Johann F. VERIFIED CUSTOMER
Hassle free!
9/14/2020
Anita G. VERIFIED CUSTOMER
Wonderful service rep!
9/14/2020
Rene P. VERIFIED CUSTOMER
I think some of your prices are way to high
9/14/2020
Muhammad A. VERIFIED CUSTOMER
Today I had really bad experience I bought today whole service plan for 5 service and I paid whole service plan $ 239 after service when they hand over my car that time they didn’t rotate the tires but they mention in invoice they rotate the tires they were lying so service was really bad I don’t want that service plan I need my money back I need credit really bad service
9/12/2020
Sara B. VERIFIED CUSTOMER
Once again... I was told service would take an hour or an hour and fifteen minutes, and it took two hours. It wasn’t Cesar’s fault, but maybe the schedulers or issues with the intake and scheduling line. It’s very frustrating to not be able to depend on your estimates for time.
9/12/2020
Keyia B. VERIFIED CUSTOMER
Thank you, very professional.
9/12/2020
Robert V. VERIFIED CUSTOMER
Cesar was excellent and have me outstanding service. My complaint deals with my need for new tires. I am retired and cost is important to me. I know you are having a sale on the tires I need beginning October 1. I need tires now but you are not willing to work with me to allow me to get the tires now when I needed them at the sale price. I am now forced to go to Pep Boys to get the tires I need now at a sale price before my trip next week. For all you say about how important is customers are this was a disappointment to me.