Very thorough and helpful in explaining everything needing to be done. Appreciated it!
9/5/2020
Ambrozene D. VERIFIED CUSTOMER
God bless you stay safe we are all in this together black or white. Thank you.
9/5/2020
Carlos V. VERIFIED CUSTOMER
Lackluster job with my vehicle.
Requested replacement stem caps (2) Did not receive
Grease and grime was left all over door handle and steering wheel
Oil change sticker was removed poorly and new sticker was not added.
Mileage out was marked incorrectly.
Upon arrival the complimentary alignment check was not done
Very dissatisfied
9/5/2020
Santos S. VERIFIED CUSTOMER
Great Customer service
9/4/2020
Joseph K. VERIFIED CUSTOMER
Took too long for a simple oil change, then forgetting what I looked like ????
9/4/2020
Gregory S. VERIFIED CUSTOMER
There was no communication throughout the day. There is no compassion with me being stranded in Connecticut and living in Massachusetts. And I was not updated at all until almost 5 o’clock when I called and found out the car won’t be done most likely until maybe sometime tomorrow. I Purchased my vehicle at your dealership in 2010 and had such a horrible experience with my very first service at your dealership they promised myself I would never go back. I held that promise until today when I had no choice since I broke down in front of your dealership. I have been very happy with the balise dealership in West Springfield and will continue to use them. I will never walk into your dealership again.
9/4/2020
Robert T. VERIFIED CUSTOMER
Kyle professional and courteous.
9/4/2020
Julia V. VERIFIED CUSTOMER
Provide coupon discounts
9/4/2020
Bernard K. VERIFIED CUSTOMER
I've worked with Steve a few times. He's always on top of the service and accurately translates the customer's requests to the service department.
9/4/2020
Jodiann K. VERIFIED CUSTOMER
Kyle was a great rep and listened to my wants
9/3/2020
Christopher R. VERIFIED CUSTOMER
Excellent as always
9/3/2020
Jeannette C. VERIFIED CUSTOMER
In and out
9/3/2020
Maria Z. VERIFIED CUSTOMER
No problem I just want to say Bo was excellent! He was courteous kind and excellent customer service skills.
9/3/2020
Rose L. VERIFIED CUSTOMER
Cesar was a pleasure to work with; he answered my questions and explained everything that the technician checked, as well as the results. He recommended I do further service on the vehicle, which I plan to get done next week.
9/3/2020
Joseph M. VERIFIED CUSTOMER
Steve was very polite. Since I only there for a computer update, there was really no interaction with him.
9/3/2020
Armenia L. VERIFIED CUSTOMER
I had appointment for 11:45. Oil change, tire rotation and diagnostic on front end. I was able to leave around 3pm. That is horrible. At no time did anyone tell me that the expected 1 hour appointment would take 3 hours. I have no interest in returning to do the other recommended work.
9/3/2020
Jason M. VERIFIED CUSTOMER
Ceaser charged me for my first diagnostic on my first and brand new car. Talking to some members in Southeast toyota dealership I should not have been charged for the diagnostic. Furthermore, I did not feel that my customer value was put as a priority
9/3/2020
Juan H. VERIFIED CUSTOMER
Service was great and fast
9/3/2020
Josepheme B. VERIFIED CUSTOMER
I am satisfied and excited that everything is ok on my vehicle.