We bought our 2017 RAV4 from Hartford Toyota on 7/9/2020. While driving down 91, the blind spot monitor message came on. I brought the car in and am being told the repair is not covered because the car was hit in the rear causing the sensor to be out of alignment. The car was NOT hit since purchasing it and the repair should absolutely be covered. There are no signs of the car being hit. Clearly, we are extremely unhappy with our first service experience with Hartford Toyota. The car is still in your possession. Feel free to call me to discuss. ****-****-xxxx. Laurie M
8/21/2020
Vincent U. VERIFIED CUSTOMER
Very disappointed he lure me to deal but i got a complete different result afterwards. What you sell should be what you deliver. I think it was a complete waste if time, money coming there. Same reasons i already knew was wrong with car was the same reason he gave me. I do not see why i needed to pay extra for the same reasons i already knew even after telling him before we deal.A poor sales man.
8/20/2020
Maureen D. VERIFIED CUSTOMER
Again great service and time in and out. My associate knew costs of any combination of outcomes regarding my tire pressure warning light issue.
8/20/2020
Beth F. VERIFIED CUSTOMER
:-)
8/20/2020
Elvira B. VERIFIED CUSTOMER
Steve was very polite and helpful
8/20/2020
Nelle R. VERIFIED CUSTOMER
Agent had no customer service
8/20/2020
Joane M. VERIFIED CUSTOMER
I wish I had been given more feedback on the status of the service, how long it was taking, and what they found. Also, the team seemed unprepared for the issue I came in with even though I clearly provided all the information when I made the appointment. Poor communication.
8/20/2020
Michael P. VERIFIED CUSTOMER
Kyle was very professional answered all my questions. Very pleased with the service.
Patricia Procaccini.
8/20/2020
Serge S. VERIFIED CUSTOMER
Excellent service!! Very nice young man who drove and returned car wore a mask big plus!!!!!! Thank you!!!!
8/20/2020
David V. VERIFIED CUSTOMER
I just trust Steve to take care of my van.
8/20/2020
Melissa B. VERIFIED CUSTOMER
Very clean, speedy and efficient. Thanks!
8/20/2020
Cheryl L. VERIFIED CUSTOMER
VERY HELPFUL WITH ANY QUESTIONS THAT I ASKED == THANK YOU!
8/20/2020
Mark G. VERIFIED CUSTOMER
Good service thanks
8/19/2020
Devon H. VERIFIED CUSTOMER
Great job
8/19/2020
Shannon B. VERIFIED CUSTOMER
Very friendly and helpful.
8/19/2020
Jeffrey F. VERIFIED CUSTOMER
When I can put my trust in Steve Elliot to have done the things that I requested and to also suggest other items that should be addressed. We have been coming Toyota for all our services for many years !!
8/19/2020
Ronald K. VERIFIED CUSTOMER
I had battery issues with my van I was able to bring it in without an appointment and they took care of it for me great job
8/19/2020
Rebecca N. VERIFIED CUSTOMER
Kyle was very friendly and professional. I had a great experience.
8/19/2020
Brian G. VERIFIED CUSTOMER
Good job my car was done at a reasonable time I was called Services great I'll be back thank you