I’ve had Janice as a service rep a couple times now. The last two times I have used a coupon Hartford Superstore emailed me, and she never seems to apply the discount correctly. She can’t explain the bill or explain the arithmetic that gets her to her total. This most recent time, she had me wait 30’ while she refid the paperwork. I like to get the car serviced at the dealer and am willing to pay a premium, but don’t like having my time wasted.
3/11/2023
Cco Llc. VERIFIED CUSTOMER
Very satisfied as always great service .
Thank you
M. Shah
3/11/2023
Liston W. VERIFIED CUSTOMER
She was very professional and helpful in doing her job.
3/11/2023
Cynthia S. VERIFIED CUSTOMER
Toyota of Hartford is the bomb!!!!
3/11/2023
Silva S. VERIFIED CUSTOMER
Bo really helped us quickly receive service to our car and we really appreciate him for that. There is a great team at this location and I look forward to working with them again if need be.
3/11/2023
Christopher P. VERIFIED CUSTOMER
Janice was great! Very helpful and kept me updated on my vehicle.
3/11/2023
Joseph M. VERIFIED CUSTOMER
Janice is a positive and kind person. She is a pleasure to work with and has pride in her job. She is knowledgeable and I will return for all my service going forward.
3/11/2023
Jaclyn L. VERIFIED CUSTOMER
Diagnostic fee was not waived despite the repair following the diagnostics and the vehicle never leaving the service department.
3/11/2023
Kadeja L. VERIFIED CUSTOMER
Bo was great and explained in details that I would understand all the things that were going to be done with the car during the service incase I had questions.
3/11/2023
John T. VERIFIED CUSTOMER
Thanks for all your assistance Steve. You always make the experience fast and easy.
3/10/2023
John D. VERIFIED CUSTOMER
Bo does a great job on ensuring the correct work is done and the right mechanic does the work. Great communication on issues found and what direction I prefer to take.
Pleasure working with Bo when I bring my truck in.
3/10/2023
Sharon S. VERIFIED CUSTOMER
Everything was excellent from rh Tim I arrived to the technician who explained everything in detail about what needed to be done and advising me about the issues he had find with my vehicle that needed to be fixed. Quality of work performed and price was also excellent would definitely recommend my family and friends to Hartford Toyota Superstore.
3/10/2023
Sandy O. VERIFIED CUSTOMER
You fixed one thing and broke something else. Service guy was fine but the experience wasn’t exactly leaving me completely satisfied. Sure wish you had loaner cars available…
3/10/2023
Antonino C. VERIFIED CUSTOMER
Yes, you also helped with tow service too. Got my truck to you. I made a little fuss. Because you just had it and I don’t have good luck with the situation’s. That is why I get extra warranties and maintenance and warranties so that I have extra insurance if something goes wrong. I thank your team for being nice when I made a little fuss. I am sorry for that. Hope to see you soon just for a service. Thanks again.
3/10/2023
Jose E. VERIFIED CUSTOMER
Outstanding service,i will keep going as long as i be treated like that no doubt!!!
3/10/2023
Richard Or. VERIFIED CUSTOMER
I was upset about the total price but Janice maintained a very professional and friendly demeanor. She answered every question I had and reassured me of the quality and care that Toyota apply to the vehicles
3/10/2023
Nora C. VERIFIED CUSTOMER
The service was within an hour and Janet was quick and thorough with the paperwork. She was also very courteous organized.