Henry Brown Buick GMC Auto Repair Service Center

Shane always is on top of my vehicle service needs and has a great can-do attitude. He is the main reason I continue to have my vehicle serviced at Henry Brown.

Blain did a great job with helping me with the service of my 2022 at4 every thing was completed in a timely manner

Good service

As always Mike performs above expectations.

RAUL DOES A GREAT JOB TAKING CARE OF ALL CUSTOMERS WHEN WE ARE THERE, WE APPRECIATE SOMEONE WHO TAKES TIME TO TAKECARE OF EACH OF HIS CUSTOMERS!!

went in for an oil change and walked out with my washing fluid and DEF topped off too. too easy ????

I am completely satisfied with the experience!

Shane Terry and Team were excellent. Great communication and service. Thank you. Dave H

While inquiring about a rattle and dome light malfunction during our oil change appt. I was cautioned that loaner vehicles were at least a 4 week wait. I made a service appt. and it was 5wks for a loaner. The older gentleman who set the appt. was very friendly and helpful. Unfortunately our vehicle completely broke down 6 days before our scheduled appt. Everyone who helped us when we dropped off our towed vehicle was courteous and we received our loaner. Eleven days into having our loaner (2023 Acadia with only 355 miles to start) a service light popped up saying that the engine power is reduced and to drive with caution. A few more service lights came on. The vehicle vibrated and had acceleration issues.. We returned it to the dealership on Sunday after the service dept. was closed. Someone took our key and said they would relay the information. My husband left a voicemail with Lou on Monday. We didn’t receive a call back. My husband then called and was transferred from person to person to person trying to request a new loaner as we are a one vehicle household. We did receive a new loaner Monday afternoon. However, when picking up the new loaner, no one apologized for the inconvenience. No one asked about our experience with the previous loaner. No one even acknowledged something happened. We just received an automated text the following day (Tuesday afternoon) saying our vehicle was ready to pick up. When my husband picked it up this morning, Lou wasn’t around though he was on the property. No one spoke with my husband other than telling him where to wait for our vehicle. It did surprise us that our 2021 Buick Envision completely broke down within less that 2yrs of owning it. However, we were grateful that it was under warranty. We appreciate that it was serviced. But we felt like lepers once the loaner we were given also broke down. We weren’t acknowledged or even spoken to. Unfortunately, that has negatively impacted our view on Buick & GMC.

Heidi has been my service advisor for over 20-yrs. She's the reason I return to Henry Brown BUICK GMC

Great service per usual and communication from Mike! Thank you!

Lou is fantastic to work with.

Great customer service as always

Mike is always ready to help! Took my vehicle in without and appt on short notice. I appreciate his great service.

Joe always does a great job

Service was friendly and done in a reasonable amount of time! Thank you Scott!

When I brought the vehicle in for a screw in my tire I told them to ensure the correct tire pressure was added per HB accessories department suggested pressure. It was even annotated on the work order. Well they didn’t even look at it and put 40psi instead of 57 psi.

Blain is on his game. He’s been our service rep for years and he takes such good care of us. We love him!

Shane Terry always delivers excellent customer service and remembers me!! Paul Dunn is my requested mechanic and he is timely when servicing my vehicles for me and I know they are done throughly…. Wonderful Dealership!.,

My experience with Blain and the crew that serviced my truck was excellent.