Was very happy and worked with me on my time frame
11/7/2023
Justine O. VERIFIED CUSTOMER
Heidi is great! Always happy with her service
11/7/2023
Bruce B. VERIFIED CUSTOMER
Shane was awesome, thx!!
11/7/2023
William G. VERIFIED CUSTOMER
As always great service provided by Heidi.
11/6/2023
David P. VERIFIED CUSTOMER
Great Service as usual
11/6/2023
Jon R. VERIFIED CUSTOMER
Only performed half the work, brought truck for first initial oil change and inspection with work requested on drivers door. HB only did oil change and placed blame on me to resolve. Answer me this why did I have to drop off truck at service center verses the oil/lube area if only scheduled for oil change? First impressions didn't go well with service advisor either and will rethink follow-up work.
11/5/2023
John A. VERIFIED CUSTOMER
Mike Mead, has always made us feel like we are the most important customer he has. We appreciate and value Mike. He is a true asset to your organization.
11/5/2023
Glenn C. VERIFIED CUSTOMER
Scott was very knowledgeable and handled my needs professionally and promptly.much thanks also to Darrel Schafer
11/5/2023
Stephen W. VERIFIED CUSTOMER
When you have an appointment need to tell you that is just to check in and work on your car might not start until later in the day
11/4/2023
Kelly Z. VERIFIED CUSTOMER
Shane was awesome. But when I got home, I noticed a nut and washer in the drivers side floor mat. Not sure where that was from, but it makes me nervous. And the low washer fluid message came on. When o put on liquid, it outed out the bottom of the tank. Thought your gram would have topped off this and then noticed a leak. Now I have to bring back in to relax either the washer fluid tank, or hoses, not sure where the leak is. The rest of the service seems fine. Steers very wehell again. Just surprised at the other misses.
11/4/2023
Mario L. VERIFIED CUSTOMER
Professional and friendly
11/4/2023
Norm E. VERIFIED CUSTOMER
Very professional!
11/4/2023
Rajanikanth C. VERIFIED CUSTOMER
It was pretty bad . Service manager was trying to help me and he did .
But my car was no good right after the recent service of oil change and wheel alignment. No telling me some mounts issue . How comes not even driven few miles right after the recent service . My wife was notified next day of the service these 2 weird issues with the car . The technician who worked on my car last time messed up my vehicle it seems. I may not go in near future. Thanks for helping us all these days
11/3/2023
Johann B. VERIFIED CUSTOMER
Through no fault of Susie’s, the service at Henry Brown Buick was unacceptable. My car was at the dealership for four weeks before it was looked at by a technician. I picked my car up today and unfortunately the part to fix my car problem now Has to be ordered and there is no ETA on the part. My car was parked outside in a lot where there was rodent activity & damage to wires. I don't think this is a great way to establish loyalty. Hopefully the part needed will show up soon.????
11/3/2023
Kari S. VERIFIED CUSTOMER
Shane is always friendly, customer service oriented and follows through. Linda in service scheduling was helpful, friendly and accommodating! Hands down prefer this dealership over others I have been to!
11/3/2023
Lauree K. VERIFIED CUSTOMER
2nd time working with Lou and he has provided exceptional service both times! Appreciate the great communication and quick turn around time as well. Thank you.
11/3/2023
Britt K. VERIFIED CUSTOMER
Shane did a great job ordering the part and getting in for service once the part arrived. The wait time was less than an hour.