Henry Brown Buick GMC Auto Repair Service Center

She is amazing

Heidi is hands-down the most personable and professional service writer I’ve ever worked with. Henry Brown would do well to keep her happy….

Hiedi always takes care of us. She is the best.

I understand that everyone is busy but an appointment was made a month out understandable brought my truck in,explained what was going on with the vehicle. Blain asked if I was told it would be a few weeks? I said no but 2 weeks would be acceptable because I had holiday plans. I called Blaine the next day to ask question about warranty work,left a message to call me. Didn't receive a call back. 11 days into it I called Blaine again to see how it was going. Left another message and asked to be called back, didn't receive any call. So I drove to your location on a Friday 11 days since drop off. Blaine was off that day, so I asked around to see if could get any answers Blaines partner was to busy so I asked whom ever didn't look so busy.That person told me Blaine was off that day but looked my truck up from my last name. Told me the truck hadn't even been worked on yet so I asked to take the vehicle out because I needed it for the holidays. Needless to say since I had to drive to your dealership to get some answers meant I had to take it home get my wife to drive me back out to get my other vehicle so 3 trips to your dealership and nothing was done. Not the service that I expected from you. I have bought a few vehicle's from Henry Brown but now I'm going to be rethinking that.

Always great service with Raul!! Thank you

He is a rock star

Awesome

Heidi is the best service rep I’ve ever had.

Heidi Burns and the brown and brown team always do a excellent job. I even came in early and still got in. I love the service here. I won’t go anywhere else.

E Blain Riches is a top notch employee!!

Raul demonstrated customer service satisfaction he was on time, personalable, he keep me informed by sending text messages, he asked me questions to assure that my reason for bringing my car was met, he even walked me over to the cashier. Raul was very polite and helpful. When I return for any other maintenance I will request Raul he was kind, helpful and very polite. Thank you Raul for allowing me to be in good hands with a company that has integrity.

I just want to say thank you to Scott and his team. We are very thankful and grateful for the thorough inspection and assessment. We discovers through Scott’s Team, lead by Chris Lowther we had some very unsafe tires caused by a front end misalignment. As a result, Scott’s Team was able to pivot and complete an alignment and new tires all in the same day. Thank you, Paul & Johanna Staedicke

You have one of the most personable service employee Lou Silva employed there. He's knowledgeable, friendly and efficient. I'm grateful for all his input.

As usual, Raul treated me like I was part of the Henry Brown family!! Great Service. Definitely recommend my dealership to others! Merry Christmas & Happy New Year! PS - A special shout out to Linda for squeezing me in the schedule for my oil change!!! Thank You!!!

Heidi very kindly moved up my Friday appointment for an oil change to today, when I stopped in to have the coolant checked. Heidi also looked under the hood and under the car to check for any coolant leak.She determined that there was not a leak. I bought my Pontiac Grand Prix new, at Sun Pontiac. When my service rep Sean left he referred me to Heidi which I appreciate. She is great!

Scott is the best! He is always so courteous and helpful. I trust him completely with my vehicle and would never go anywhere else. It’s so nice to have the peace of mind that comes with a great service provider.

Very supportive, honest and very good at explanation of problem, and doesn't force repairs not necessary

Heidi is the only reason I get my car serviced with Henry Brown. I love quit far from your location.

Suzie Kiger took care of my concerns so professionally and quickly. I am so very grateful. Thank you, thank you!!! LR.

My recent service experience with Heidi at Henry Brown GMC was the epitome of care, consideration and expertise. From accommodating, my scheduling needs to providing updates throughout the service Heidi exelled at making sure that my vehicle was returned to me ready to go. Heidi and the service team at Henry Brown GMC Continue to be one of the main reasons I buy all my vehicles from Henry Brown GMC.