Kyle is truly an asset to your service department. It’s reassuring that there are still good service advisors out there. Keep up the great work!!
3/7/2025
Carl V. VERIFIED CUSTOMER
The business was very thorough and polite!
3/7/2025
Enrique C. VERIFIED CUSTOMER
Great customer services!!!
3/7/2025
Rich F. VERIFIED CUSTOMER
Thank you, everything looks great
3/6/2025
Morgan P. VERIFIED CUSTOMER
Our service manager really is great (Susie)
But the process start to finish was not good.
Our vehicle was in the shop for 10 weeks. They had to tear in to the dash, change modules, and in the end it was all for not as the fix was on a bulletin that everyone missed.
Now my dash is loose,
The condition of the vehicle when we went to pick it up was horrible.
Trim pieces off, and wedged in between seats, absolutely filthy with dust, grease hand prints on the headliner, and it smelled horrible like it was left outside with the windows down in a storm.
Our manager told us to go get it detailed and send the bill to HB.
Honestly it’s not about the money, we shouldn’t have to do that.
I understand you have a lot of customers, but we can’t help but feel forgotten.
3/6/2025
Black Canyon. VERIFIED CUSTOMER
Heidi Burns does a fantastic job taking care of my fleet trucks
3/6/2025
Grace G. VERIFIED CUSTOMER
I trust Scott's professional opinion on the maintenance of my trucks! I will return. Thank you Scott.
3/6/2025
Gary S. VERIFIED CUSTOMER
Scott was great.
3/6/2025
Valerie J. VERIFIED CUSTOMER
Suzie was very kind and accommodating.
3/6/2025
Steven R. VERIFIED CUSTOMER
He did exactly what he said he would do. Efficient, friendly, and knew the amount of time required to perform the recall plus the clear seal to the paint job! Please don't lose him to another company!
3/6/2025
Steven R. VERIFIED CUSTOMER
We felt that Raul did exactly as stated even going a little further in pursuit of customer service! He is a delight to deal with. Kudos Raul!
3/5/2025
Cynthia H. VERIFIED CUSTOMER
Good job with oil change. Wait would go better if more amenities offered.Suggest free bottled water to customers in waiting room.
Also have coffee made and ready instead of sign saying you have to ask someone to make it.
3/5/2025
Lee L. VERIFIED CUSTOMER
Excellent service, very good communicator and very knowledgeable! Thanks!
3/5/2025
Mary T. VERIFIED CUSTOMER
Scott and Chris were so kind and considerate to Joe and myself as was i am using a walker & Joe is in a wheelchair. Scott has been ourselves advisor & we trust him completely.
3/5/2025
Xbuilt Llc. VERIFIED CUSTOMER
Blain is great and the service at HB GMC is fantastic too
3/5/2025
Cathy D. VERIFIED CUSTOMER
My experience with Susie was phenomenal. She informed me that the service I needed would take all day. I explained to her that I wanted to wait as I live 40 miles away. She made one phone call to her supervisor and my truck was ready in one hour I am so impressed with her. She is a great representative for your company. Thank you again and I will see you at the next service.
3/4/2025
Kristle B. VERIFIED CUSTOMER
I want to express my sincere appreciation for the excellent service I received. Your prompt assistance, friendly demeanor, and willingness to go the extra mile made my experience seamless. Outstanding job!