Henry Brown Buick GMC Auto Repair Service Center

Mike mead has always been the standard of care and service. Our service today was just as excellent. We thank you for taking such care of us and being so professional.

Always excellent service and friendliness of all.

A super Dealer to do business with.

Yes I would like to thank AG and Tom for the help. I really appreciate you guys and I would also like to thank Lou for the prompt attention to my GMC and making this situation stress free for me. Thank you guys!!!

I dropped my truck off on 1/29/25. It took 3 weeks to get my truck into service. I called on 2/20/25 and talked with Steve the service manager. He told my truck was in diagnostics. And that Blaine would call me by the end of business day, Thursday or Friday. Blaine did not call me either day, nor Monday 2/24/25. I called Tuesday 2/25/25 and left a message for Steve. Stating if I didn’t hear back that day I’d pick up my truck and have it serviced at Coulter GMC in Tempe. I’d also transfer my service warranty on new ‘24 Canyon to Coulter. Mike Meade is my regular service provider and I’ve never been treated so bad in 16 years.

I had an appointment to get my car in for maintainance/oil change. When I pulled up, someone went to get Heidi my service person. Heidi came out, walked past my car, didn't even say hello to me at all, and asked some guy to check me in, that wasn't even a service coordinator. I told him I was willing top pay whatever to make sure my car had 100% everything perfect. I was not looking for just an oil change. I drive it a lot and wanted a report on the inspection, I was willing to pay whatever. He said okay, and then all I know is I get a text saying my car is ready and never got a call from heidi. I just got a paper from someone else because Heidi wasn't even there and I guess they just did oil change, tire rotation and inspection on the paper I guess it said it was fine. What does that even mean? Really? I drive this car so much, there really is absolutely nothing that I can pay for to make sure my car is okay? Even it that is so, a call from Heidi would have put me at ease that she truly cares. I know she must have lots of cars but I am very cautious about my car and I wanted to at least talk to her. I used to have an Acura and when I woudl take it in, my person would come out and sit with me and talk to me about my concerns or plans for trips, etc. I would get a call from my service person. This is the second time that I don't talk to Heidi at GMC. I want a new service person,.. I sure hope that GMC has a better customer service policy because it is an expensive car and I need to know that they care. That is all I want,.. Do you care my car is perfectly serviced?

Al always, the Team Members are always welcoming and willing to assist. Can’t say enough about Heidi

Good Castomer service

The old pulley was left under the hood. Driving home we heard a lot of noise under the hood and when we got home I noticed the old pulley there. I don’t know how to add the photo of what I found when opening the hood

Yes please

Job well done , except that I didn’t get the sticker On my windshield for my next service mileage.

Two thumbs up

Blaine always takes good care of me and my family's cars

Joe is fantastic. Goes above and beyond!!

I've owned alot of vehicles in my life with many service advisors. Nobody has ever come close to Joe's knowledge or hospitality. Totally trust him with whatever he recommends

Still have an issue with the electric seats but the people who helped me were great.

Awesome, friendly, upfront and has dealt me with an upfront approach. She is a keeper and asset to Henry and Blake.

Heidi is the reason that I continue to bring my vehicle to Henry Brown. She always takes care of us.

Heidi has been my service provider for years now she’s very professional and does an excellent job

My first time using Blaine - always used Mike Meade. Good experience with Blaine!????????