No communication from HB once my vehicle was towed. I had to call several times to even know what the status was. There was a guy in service that answered the phone and did a good job of trying to help, which I appreciated. Good communication is key!
10/3/2024
Steven G. VERIFIED CUSTOMER
Heidi is professional and multitasks at her job. She was able to adjust a schedule and able to get me in for service and done quickly and efficiently while taking care of other matters.
Every time I come in for service or a problem or have a question, Heidi and the rest of the staff in service and sales and accessories are able to assist me quickly efficiently, and no pressure to do anything that I do not want to do
This is why I have returned and purchased vehicles from salesman Tim Bryant for 20 years and this is my fifth vehicle from Henry Brown GMC
Thanks for the time
10/3/2024
Rich C. VERIFIED CUSTOMER
Joe is responsive and professional. No complaints. Very satisfied customer. Thanks you.
10/2/2024
Terry O. VERIFIED CUSTOMER
Joe took care of me getting me right in and out the next day.
10/2/2024
John R. VERIFIED CUSTOMER
As always,Heidi had the work done that was needed and in a timely manner. She is watching for what will be needed in the future. She is terrific. The best asset you have on the front line for service.
10/2/2024
Patty C. VERIFIED CUSTOMER
Raul is always the best!!
10/2/2024
Mary B. VERIFIED CUSTOMER
Larry Petrelli is the only one I trust to work on all my vehicles. Very fast and efficient. The service dept does a great job as well they always make it a easy process. FIVE STARS!!!!
10/2/2024
Eugene Q. VERIFIED CUSTOMER
Very best service.
10/1/2024
Ryan K. VERIFIED CUSTOMER
I have praised Henry Brown GMC to everybody I know. I love the service that I received and one of the best buying experiences as well. As of right now, I would say that I’m a lifelong customer!
9/29/2024
Carol L. VERIFIED CUSTOMER
My car now has a check engine light on, so I -‘ going to have to bring it back!
9/29/2024
Tim B. VERIFIED CUSTOMER
Joe is great, easy to work with no matter what I need.
9/28/2024
Chasse Building. VERIFIED CUSTOMER
Did a great job. Truck was back the next day. Mike in fleet sales took care of me with a loaner vehicle as well. Thank you!
9/28/2024
David E. VERIFIED CUSTOMER
Thanks Blaine and thanks Paul
9/28/2024
David K. VERIFIED CUSTOMER
The seat when I tried to get in was as far forward as it would go and the side mirrors seemed to be readjusted.
Lou was good to work with and the cashier alto. I was impressed to see that my headlights were left in the on position.
9/28/2024
Kevin H. VERIFIED CUSTOMER
Raul was great and the entire team is very professional compared to other service centers. I’m so happy I found you guys! Keep up the awesome work!
9/28/2024
Oscar M. VERIFIED CUSTOMER
Lou went out of his way to make sure I was satisfied with the work done.
I trust Lou wholeheartedly with our vehicle. Very trustworthy, knowledgeable and courteous.
I will always go to Lou for services with our vehicle and any future vehicles.
9/27/2024
John C. VERIFIED CUSTOMER
I was told my vehicle was going to take 3-4 weeks just to be seen for diagnostics. I understand you are busy, but I also was told no loaners would be available and I was on a wait list. I was provided no updates, despite asking a few times a week. One day I had inquired for an update, was given none, then later than day (8 days from arrival) my vehicle was diagnosed with a simple broken hose and the repair was done under warranty. Seems like a difficult thing for me to plan for with such minimal updates then sudden completion, must faster than the estimated time to be seen for diagnosis.
9/27/2024
Rita S. VERIFIED CUSTOMER
Raul does his job extraordinary. He is professional, timely and respectfully communicatiive