Heidi is the best that’s why we bring our non gmc to your store.
3/12/2021
John V. VERIFIED CUSTOMER
Great service advisor
3/12/2021
John Y. VERIFIED CUSTOMER
Done a good job
3/12/2021
WILLIAM JAMES. VERIFIED CUSTOMER
Heidi, as always, is amazing,
3/12/2021
Pdq Inc. VERIFIED CUSTOMER
Good job
3/12/2021
Sharon S. VERIFIED CUSTOMER
This was my first visit to your shop:
First of all, I had a hard time getting in touch with someone to get an appointment. I responded to an email that said text service gif an appointment; I sent the text, no resounded. I waited several days then I chatted with someone from Henry Brown; they were suppose to give service a message that I was requesting an appointment, again no response. I received another email that it was time for service. Finally, I called the appointment desk. What good are all these techniques to contact service if no one honors them. Seems to be an expense that could be discontinued.
Second, When I drove into the shop, I was greeted by a young man; I said I hope I’m in the right area. He replied, I’ll get you checked in. He then came back, placing a number 1 on the hood of my car, then walked away, leaving me sitting in the car. I waited a good 15 minutes before someone else came, asking if this was my first time there. He then, showed me where the service manager was located.
At this point, I’m not sure if I’ll continue using Henry Brown to perform service on
my vehicle.
3/12/2021
RUSSELL E. VERIFIED CUSTOMER
Mike is awesome! We know we can trust our vehicles will be taken care of with Mike overseeing the process. He is one of your stellar employees and should be recognized as such.
3/12/2021
Peris M. VERIFIED CUSTOMER
Hey this is Peris, I was satisfied with the service provided by Shane and the dealership thank you for taking care of my car.
3/12/2021
DARRON N. VERIFIED CUSTOMER
Shane is awesome!
3/11/2021
David F. VERIFIED CUSTOMER
Blain does a great job thanks
3/11/2021
Allison D. VERIFIED CUSTOMER
Heidi is the best!!
3/11/2021
TIMOTHY T. VERIFIED CUSTOMER
Thanks
3/11/2021
Chris B. VERIFIED CUSTOMER
Mike’s customer service was amazing as always!
3/11/2021
PAUL P. VERIFIED CUSTOMER
Heidi is the best. Ever.
3/11/2021
Ila M. VERIFIED CUSTOMER
Joe always does a good job letting me know what is done.
3/11/2021
John H. VERIFIED CUSTOMER
Heidi is great. She knows her stuff. I build and race Porsche historic race cars, so I know what I’m talking about. You guys have been very good to me and my family You have my deepest respect God Bless. Jimmy H
3/11/2021
IVARD B. VERIFIED CUSTOMER
I was able to set up an appointment for two vehicles and bring them in for service one at a time. I appreciated the updates on my Yukon. Mike worked with me on time frame they would need and everything worked out well. I appreciate Mikes positive approach as to services or repairs needed.