Henry Brown Buick GMC Auto Repair Service Center

I stay with Henry Brown because the service is always awesome!!!

Raul did a great job and was really impressed with his customer focus. When i was explaining my issue, he agreed right away to take a quick ride with me so he could hear for himself. He also later took the vehicle for a ride with the tech to show him the issue. So thankful they were able to pinpoint it and it ended up being a minor issue with the exhaust and was covered under warranty. Thank you for the great service experience!!

Very personable, easy to talk to and he really listens to me when I think I have problem and making sure that the issue is addressed.

Great

Brought my vehicle in for an alignment and after the service was performed I noticed there was still an area that was unsatisfactory for the end result measurement. It was never explained to me

As noted before Joe has always did a great job of solving the problems and keeping me informed on repairs on my vehicles

My normal service advisor Mike was on vacation, and my backup service advisor was also out so I had a new service advisor for the first time. Even when I am spending thousands of dollars of repairs on my car, I have never had a bad experience until today. All I was getting was an oil change. Shane knew I was staying and waiting. When I sat down I got the usual text message for questions etc. After 10 min I received a missed call from the dealership because I was on the phone. After I got off I went to look for Shane and couldn’t find him so I called and it went to voicemail. I did not leave a message. So then I responded to the text stating I had a missed call and if he needed me for everything. No response back. After being there for an hour and a half for an oil change I also texted requesting an approximate time the oil change would be complete since I did have another appointment to get to. No response. Went looking for Shane. No where to be found. Called Shane. To voicemail. Finally when my car was ready, someone else came to give me my keys and take me to the cashier. I paid and went on my way. I have never been disappointed with my service visits, outside of the money spent, with someone from your team until today. The lack of communication, interaction, and availability was pathetic. What is the point of a texting app of you aren’t even going to respond? Moving forward I will only make my appointments with Mike.

Very happy with the service.

He is great

I am again disappointed made an appointment for oil change and was there for two hours! It’s totally unacceptable. Alex was great not his fault but the wait time is absurd! No customer should have to be there for two hours for an oil change!

Service is by far the best in the valley!

She is best and is always so nice to see and to talk too.

Love the service at HB That’s why I am a loyal customer Gonna buy another truck from HB next year Reason: service Thanks Pete Thanks Blain Always taking care of me Trent T

Heidi is why I continue to give my business to Henry Brown!! She is knowledgeable and trustworthy. I couldn’t ask for a better person to work with.

Heidi is an outstanding well rounded customer service oriented employee and Henry Brown Dealership is very lucky to have a person of her quality... thank you Heidi for being you and providing excellent service.

Raul always provides great service..

Very attentive to my needs and answered all my questions. He also updates me on my maintenence plan as far as what how many oil changes are left. Made me feel very welcome and comfortable.

Joe always takes good care of me

He did a good job! Thank you

Shane always takes good care of our vehicles.