Henry Brown Buick GMC Auto Repair Service Center

Great customer service as usual from Joe Stenz.

Joe is always professional, courteous and extremely helpful

I'm glad they were able to get me in for my appointment on short notice. Good job by Pete as I've previously experienced.

Everyone was pleasant and helpful. Thank you

Heidi is always professional and friendly. She stays in communication with us throughout the repair process. She is a 5 plus employee!!!!! We’ve used her for 12 plus years, I think.

Raul is the best!! He’s the reason I come back every time to get my car serviced

Your service is superior to all others. Keep up the good work!

Yes, Mike is very knowledgeable and is part of a great team

Alex is great! Very professional and service was quick and easy!

Heidi is wonderful. She is very helpful and knowledgeable. we love working with her. Please change my phone number for text to ****-****-xxxx. Thank you. DONNA A

Scott was very courteous and kept me informed about the progress with my car.

Heidi has always been very good to deal with. Very friendly and she works hard to get things taken care of on time and done right. She's a great asset to have for your business.

Polite and answered my questions. Thank you

None

Thank you Pete for your prompt service. With you, I know you’ll take care of vehicle.

Pete has always taken care of my family and friends. I recommend him to anybody that asked where I get my truck service.

I was completely satisfied with the service to my vehicle and he service I received from Mike Meade, as usual. I was not satisfied with my arrival. I pulled into express service and someone came out to ask if I had an appointment. I said I didn’t and that I normally work with Mike Meade. “Ok. He’s just finishing his lunch break so it might be a little while,” was the verbatim response and then the attendant walked off to the next car. Now it was over 110 degrees and I stood there for about 5 minutes before I walked into the building. Mike was finishing his lunch and making calls to other customers (he did see me and I didn’t want to interrupt him.) About 7 other service folks were all on the other side (I guess the south side of the room) grabbing food out of a bag and having fun. Not a single one greeted me or asked if I needed help. I may not have existed. I walked back outside and then flagged someone down that happened to come outside. I told him I didn’t need Mike for someone to take my keys. They could let Mike know I was there. At that point, someone checked me in and then took my keys to Mike. I could have walked over to Mike but I wanted to understand what was going on. One of the technicians that was taking cars into the back for service had his mask hanging off one ear as well. In the literature that’s been sent from Henry Brown, I’ve read about how the service department is going to extra lengths to keep things clean. That technician made the company look like a liar. It’s easily coach able and I only bring it up because feedback that’s executed upon is powerful in customer service and I’m sure Henry Brown GMC will act.

Yes! Blain has been very helpful with everything.

Great job as always

I'm still having some of the same problems, and so I have to bring it back