Great service, communication and attention to detail.
7/10/2024
James G. VERIFIED CUSTOMER
Everything completed well, and the service I receive from Scott Usher is always the best part of my visit.
7/10/2024
Larissa N. VERIFIED CUSTOMER
I really appreciated the prompt attention to the concerns with my car and helping me get it done with warranty. I also appreciated that they were able to give me a complementary rental to use while my Denali was in service.
7/10/2024
Susan H. VERIFIED CUSTOMER
Lou Silva always explains service needs and procedures to me in a thorough, yet simple way. He never pressures me to buy optional services. Yesterday, his service was "above and beyond" in that he located the remote control for my garage door opener that had been missing for two weeks despite my repeated efforts to find it. Lou surmised its location simply by asking me specific questions. He found it within seconds! I so appreciate Lou's knowledge of the construct of my Acadia and his willingness to successfully deduct where the remote had to be. His effort saved me a lot if worry, time, and money.
7/10/2024
Rhonda G. VERIFIED CUSTOMER
Everything went smoothly.. Heidi was a pleasure to work with. I was out of there within 45 minutes. win win for me.
7/10/2024
John W. VERIFIED CUSTOMER
Excellent service. I was apprised every step of the way of what was needed to be done and the pricing. Incredible!! Suzie is a superstar!!
7/10/2024
Beatrix N. VERIFIED CUSTOMER
The service provided by Henry Brown, and Heidi, was superlative from top to finish, as always. That includes the first person who greets me at the car door, the servicing itself, the contacts in between, and the cashier at the end.
7/10/2024
Mark A. VERIFIED CUSTOMER
Hedi does a wonderful job communicating with me. I was a day early for my appointment, she was kind enough to not mention my mistake. When I returned home after dropping my truck I realized my mistake. When I sent her an apology she was gracious. Still completed my truck on the same day. She is wonderful even when overwhelmed.
7/10/2024
Charlie M. VERIFIED CUSTOMER
We didn't receive the message from Lou that their systems were down. We showed up for our appointment and they didn't turn us away, but still did our oil change. Thank you.
7/10/2024
Vern R. VERIFIED CUSTOMER
The wait for service is inexcusable; over 2 weeks!
7/10/2024
Trish M. VERIFIED CUSTOMER
Had an alignment done and when the car was returned the steering wheel was off center. Also the main reason I brought the car in was it was stalling and issued with check engine light which it continued to do
Needed to set another appointment which was almost another month out.
Lou has been great at keeping on contact and very supportive
7/10/2024
William W. VERIFIED CUSTOMER
Great job
7/10/2024
Gordon G. VERIFIED CUSTOMER
Have someone available to answer follow up questions ..... at least return calls !!!!
6/27/2024
Anita B. VERIFIED CUSTOMER
Every time I go to Henry Brown Buick Mr. Silva gives 100%. He always takes the time to really check the problem and listens to my concerns.
The service department gets the job done and I’m always confident my Terrain has be taken care of.
Thank You
Anita B
6/21/2024
Jim T. VERIFIED CUSTOMER
Mike did a great job processing appointments even with the big dealership cyber hack causing the computers to go down. I hope not to have anymore issues with the OTA software updates.
6/21/2024
Robert H. VERIFIED CUSTOMER
Mike is great I have been using him for years!
6/21/2024
Vern G. VERIFIED CUSTOMER
Heidi always provides exceptional customer service. She is one of the main reasons I continue to conduct business with Henry Brown GMC.
6/21/2024
Brian S. VERIFIED CUSTOMER
Heidi was fantastic. Answered all my texts regarding my vehicle maintenance despite being an extremely difficult engine to find. I would give Heidi a raise if she worked for me. Did the very best she could with what she had. Thats rare nowadays.
6/20/2024
Maria Z. VERIFIED CUSTOMER
I trust Lou and I will only let Lou serve my car. He is honest and always on time