Susie was great but your process is enough to make me seek other options. You had my vehicle for almost 4 weeks. You put a new tire on it, changed the oil, and looked at a ses light code and told me code meant nothing.
I think this could have been done in 1 day!!!
Pretty ridiculous if you ask me.
5/9/2024
Sebern S. VERIFIED CUSTOMER
Henry to the rescue again. Our family has always trusted the Brown family. Heidi is there for us all the time , every time! She is great at managing my expectations. We were given a new 1500 as a courtesy vehicle. Now I want a new truck, but I can't have one,so other than that, it was a great experience. Thanks Sebern
5/9/2024
Mark A. VERIFIED CUSTOMER
I understand that all your service writers are very busy. With that being said Hedi has always made me feel like she has time for me and never rushes me. Thank you for her.
5/9/2024
Susan S. VERIFIED CUSTOMER
As always, Mike was great to work wiith
5/9/2024
Stephen F. VERIFIED CUSTOMER
I always appreciate Mike Mead when he sees that my truck ???? is Service and when I have a mechanical problem he sees that my vehicle is repaired and tells me what the mechanic did.
Mike is an Outstanding Service Manager and I always look forward to seeing him and Thanking him for his expertise in today’s newest trucks with all these various technologies on my truck.
5/9/2024
Roland G. VERIFIED CUSTOMER
Blain has always provide good support. However, I think he was faced with an unmanageable task with the high volume of service requests
It took for ever to get my car in. Having a loaner eased the situation but it's not like having your own car. 28days seems excessive and I think Blaine was as frustrated as I was
5/8/2024
Alejandro H. VERIFIED CUSTOMER
Evrything great thsnk you for this service.
5/8/2024
Roland Family. VERIFIED CUSTOMER
Lou Silva OUTSTANDING
5/8/2024
Jenny Y. VERIFIED CUSTOMER
Scott was very professional and helpful. He made my service top priority. Thank you.
5/8/2024
Roberta J. VERIFIED CUSTOMER
Heidi is always amazing!
5/8/2024
Barbara E. VERIFIED CUSTOMER
Always polite and quick to answer all my questions
5/8/2024
Frankie B. VERIFIED CUSTOMER
I'm very satisfied with the service that I received would recommend every one contact you for the great service they will receive
5/8/2024
Rosalie C. VERIFIED CUSTOMER
Shane is the best! He is always responsive to service questions, problems, and service needs. I know I can depend on him.
5/7/2024
Patty C. VERIFIED CUSTOMER
Raul always does a great job!
5/7/2024
James M. VERIFIED CUSTOMER
Always on point and professional!
5/7/2024
Thomas R. VERIFIED CUSTOMER
Shane Terry and crew at Henry Brown have always taken outstanding care of me and my vehicle.
5/7/2024
Charles J. VERIFIED CUSTOMER
Give thanks repair tech
5/6/2024
Ty C. VERIFIED CUSTOMER
Joe is awesome!!!
5/6/2024
Christopher D. VERIFIED CUSTOMER
Requested tires to not be rotated. When picking up vehicle. Tires were in fact rotated. Had to wait an additional 20 minutes to have tires rotated back. On the way home check engine light came one. Once I got home I checked around the vehicle for leaks. I then opened hood and the oil cap was missing and oil was spilled all over the engine. Had to take my vehicle back to the shop to be dropped off. I would expect this kind of incompetent service from a different vendor. You are a dealer with trained technicians. This is not the service to be excepted.
5/6/2024
Merri A. VERIFIED CUSTOMER
Shane was wonderful and worked very hard on the warranty I thought I had on my car. Please give him my complements. Merri A