Heidi is amazing. She takes care of all the details. Don’t ever let her get away.
4/18/2024
Michael M. VERIFIED CUSTOMER
Thank you for your help with our situation! I am extremely grateful for the speed of which you all helped us!
4/17/2024
Gary F. VERIFIED CUSTOMER
Shane Terry is not only a great service advisor, he is a good person. Shane always strives to make his customers happy. He also is well liked and respected by his coworkers. Shane represents Henry Brown very well.
4/17/2024
Constance S. VERIFIED CUSTOMER
Efficient & excellent service
4/17/2024
Charles G. VERIFIED CUSTOMER
Scott did a very good job. He is the best
4/17/2024
Donald M. VERIFIED CUSTOMER
Everyone at your dealership is amazing. Shane especially.
4/17/2024
John L. VERIFIED CUSTOMER
Shane in the service department worked above and beyond my satisfaction to get my vehicle in there and get it repaired. I want to thank them all for wonderful service. I shall return for sure
4/17/2024
Everett T. VERIFIED CUSTOMER
Fast and excellent service.
4/17/2024
Gary F. VERIFIED CUSTOMER
I was really impressed with Raul and his customer interaction. He was informative and friendly.
4/17/2024
Mike L. VERIFIED CUSTOMER
We are completely satisfied! Mike Meade is the very best. Mike has taken care of us for years. We have complete confidence in the service provided to us. We would highly recommend this service department .
4/17/2024
Pennie D. VERIFIED CUSTOMER
Was happy the service was done in one day and that the warranty covered most of the cost.
4/17/2024
Charles N. VERIFIED CUSTOMER
Heidi Brurns is tremendous !! On a scale of one to ten she is 12. Truly an asset to HB dealership.
4/17/2024
Richard C. VERIFIED CUSTOMER
Nearly 3 hours for an oil change service needs improvement
4/17/2024
Julie S. VERIFIED CUSTOMER
10hr wait time for a warranty master window switch replacement and two computer updates? This should have been an in and out repair just about an hour give or take 15min.
4/17/2024
Mill Irons. VERIFIED CUSTOMER
Always great service at Henry brown GMC.
Heidi has been my service advisor for years - she’s great!
4/16/2024
Craig E. VERIFIED CUSTOMER
Excellent service. Thanks
4/16/2024
Deborah M. VERIFIED CUSTOMER
exceptional customer service and service I can rely on
4/16/2024
Steven R. VERIFIED CUSTOMER
I finally got the ability to write you back...flawed survey. Raul was great to work with! He was attentive, willing, and resolved to make our interaction superb!
4/16/2024
Jim W. VERIFIED CUSTOMER
Mike and the rest of the team at Henry Brown exceeded all of my expectations! Another dealer (Earnhardt) had put me in the middle of a dispute between themselves, a Firestone retailer and an out of state GMC dealer over tires purchased from the retailer (who would not replace the tires under warranty until Earnhardt fixed an overtorquing issue and corrected any potential rotor and lug issues) and the out of state GMC dealer and a brake job Earnhardt had performed. Earnhardt made it clear it was my problem and offered no solution through them even after I made it clear I would take responsibility for warranty costs involved with your replacement. Mike saw through the situation and was able to propose a solution with the approval of his supervisor. After Henry Brown's technician diagnosed all of the issues and fixed an issue with the brakes, Mike was able to engage the Parts Manager to contact Bridgestone, who approved a warranty claim for the tire replacement. The issues were solved thanks to Mike's commitment to customer satisfaction and that of the Henry Brown team. I am very grateful.
4/15/2024
Rob B. VERIFIED CUSTOMER
Upon opening my hood the tech failed to re-attach the oil cap. It was laying next to the headlamp assembly.