Paper work showed they did a tire rotation with the works oil change package. Clearly wasn’t done considering I have a bald used tire from a blow out a few weeks ago that didn’t change axles on the vehicle. After speaking with them the lug nuts were swollen and seized? I just took to the tire off a few weeks ago I understand things happen but why not a phone call letting me know what was going on? Tech stated all tires are in great shape for some reason? Air pressure was never checked one tire at 29 psi two at 31 and one at 34? Did this tech even check my tires? All cold checked when sitting in the lot when getting ready to leave. I have nothing but bad luck with with you guys and the services received. Will definitely not being coming back to Capitol city or let alone another Ford dealer for service. Unacceptable for the money spent. I’ll be sure to send this review I’ll be sure to send this review on to friends and family and everyone else
1/24/2021
Steven G. VERIFIED CUSTOMER
Thank you Gayle
1/23/2021
Michael P. VERIFIED CUSTOMER
Corey was very friendly and professional.
1/22/2021
Megan S. VERIFIED CUSTOMER
Made appointment on Dec 9 for a service recall on Dec 29th. No one called to let me know parts never came. Drove out to dealership. Got a text shortly after 5pm saying parts were not in yet and were on the morning freight delivery. Ford kept vehicle over night. Parts still not in next day (Dec 30th) & no call from anyone until I called early evening. Drove back out to dealership and picked up my truck. Scheduled another appointment for Jan 6th at 9am. Once again, I had to call to see if my vehicle was done on Jan 6th. They were just finishing up at 5pm. Due to a prior commitment, I could not get out there until almost 7pm. It is 21 miles one way therefore I had to get someone to keep taking me out there and come pick me up since I live outside the 15 mile radius, not to mention I had to find someone with a big enough vehicle to fit two car seats. If I could give it a star rating for communication, it’d be 0. Just frustrated with the entire process and lack of communication and complete inconvenience.
At this time, there’s nothing anyone can do to fix it. Don’t bother contacting me, I gave you all the details.
1/22/2021
Kathleen L. VERIFIED CUSTOMER
Great experience! Very helpful.
1/21/2021
Frank S. VERIFIED CUSTOMER
Gayle is awesome. Very appropriate very professional. Timely and genuine
I had a wonderful service from Cory did a wonderful job thank you so much
1/19/2021
Tamyra J. VERIFIED CUSTOMER
I appreciate Gayle's professionalism and great attitude. She kept me informed on what was going on with he vehicle being serviced. Although there were issues that came up, Gayle got her manager, Steve, involved and I was completely satisfied with the outcome. Thank you all for the superior service!
1/18/2021
Rodney B. VERIFIED CUSTOMER
Always satisfied with my entire experience with Capitol City Ford and sharp cars
1/17/2021
Rodney B. VERIFIED CUSTOMER
Always satisfied with my entire experience with Capitol City Ford and sharp cars
1/17/2021
Ed B. VERIFIED CUSTOMER
I still have to take it back it's still not done
1/17/2021
James W. VERIFIED CUSTOMER
John was excellent!
1/17/2021
James G. VERIFIED CUSTOMER
I can always count on CCF service to do a good job for me.
1/15/2021
Delores H. VERIFIED CUSTOMER
I appreciated the fast service I received. Very nice people. Very polite. I bought my car there and when I ever want to trade I come back. Thank you.
1/15/2021
Walter B. VERIFIED CUSTOMER
Good service and quick today. Always been satisfied with service so far. One question I forgot rmto ask I had an extended warranty brought over from previous vehicle. How long or whats my expiration date on it thank you
1/14/2021
David R. VERIFIED CUSTOMER
Na
1/14/2021
Kelli C. VERIFIED CUSTOMER
Very nice and quick
1/13/2021
MIKE OR. VERIFIED CUSTOMER
Gayle bright she Brighten my day
1/13/2021
Shirley K. VERIFIED CUSTOMER
Cory went out of his way to accommodate me. Very happy with the service and of course, I'll be back.