Capitol City Ford Auto Repair Service

Always pleased with Ford and Capital City!

I had really good service. Joe was helpful and courteous

Came in for nail in tire with a company vehicle. I waited for 5 hours for the service to be completed and no one updated me about progress, even though I was there in the customer lounge.

I have been happy with your service and will be back.

Great customer service from the time I pulled up to when I left after my oil change! Thank you for realizing it’s the little things that bring us back.

When I showed up for my appointment, the computers were "down". So, I had to tell the counter person my story a second time. The first time was when I originally made the appointment. Joe called me later that day on the phone and indicated that he only knew the vehicle was in for "diagnostics". So, I had to tell the story again. I told him it was in for the middle rear seatbelt being locked at the top. I also told him it was related to something missed in a car insurance repair. During the repair it went as expected, they called me when it was diagnosed with a quote, which I approved. When, I went to pick it up I saw that the technician notes did not have full details and asked that Joe add something about if they thought the symptom could have been caused in a collision and if their were any OBD codes. Joe tried to talk his way out of it and I insisted that he talk to the tech to get further details. Next, instead of updating the paperwork, Joe wrote on the cashier's copy. The cashier couldn't give it to me (only a copy) and the car insurance will probably question who wrote it. You missed an easy opportunity to exceed expectations by being receptive of customer concerns and putting a couple relevant sentences in the paperwork.

MRS Courtney is thee up most professional service advisor I have delta with uy far I will continue to be a loyal customer!!

The ETA wasn’t accurate and I missed an appointment waiting for the car to be delivered. I know it wasn’t the fault of the drivers. The office just needs to more accurate with the estimate of delivery. I only live 7 mins from the the dealer. I dropped my car off around 11:40am and didn’t get it back until after 3pm. Other than that the process was smooth. Again this is no reflection on the drivers they were very nice.

Ford only

I was satisfied with the work he performed, however, he didn’t work on the window issue that was part of my request. I was told they simply didn’t have time to work on that issue today. The window repair was on my appointment so it wasn’t a surprise request when I arrived for the service work. I don’t plan to take my car back to the dealership for future work.

I was satisfied with the work he performed, however, he didn’t work on the window issue that was part of my request. I was told they simply didn’t have time to work on that issue today. The window repair was on my appointment so it wasn’t a surprise request when I arrived for the service work. I don’t plan to take my car back to the dealership for future work.

There to have water leak checked Was told to have my truck there at 9 I was there at 8:40 Guy never even showed Service department pretty much ignored me I will never return for repairs, service or to purchase a new vehicle John G Jones, MD ****-****-xxxx

Got things rolling and informed me issues during the maintenance process.

My time is valuable, like yours. I make an appointment for a day and time that works for me, and when I show up on time, I’m told my car will be worked on at some point. I may not have to wait long or I might have to wait all day. This is not acceptable and I will give serious consideration to going to another Ford dealer for my service. Please change your processes. I was happy with the individuals I worked with, just not your process.

Earl Hanson provided great service.

A job well done.

Service was very slow. Was not keep closely informed that parts were delayed. Very inconvenienced this visit. Cory was usually the person who took care of my vehicles and I did not see him there which is very concerning that the next service may be the same. Not only have I done business with Capitol City Ford I talked the company I work for into the purchase of a new 2023 F250 from Capitol City and brought the service of our business there. I hope things get back to normal soon.

I appreciate your service and when I have another problem I will be back thank you very much

Excelente servicio gracias

Always great service.