Excellent service! The rides to/from home& back to dealership were really nice & unexpected!! Thank y'all very much for a splendid experience!!
5/25/2023
John H. VERIFIED CUSTOMER
Completely Satisfied
5/25/2023
Turnkey Insturm. VERIFIED CUSTOMER
Poor service, probably won't be back. I guess they thought it was OK to not put the spare back up and just throw it in the bed. I understand they had problems but am I supposed to fix it? Could have at least offered to reschedule. When I did pick it up, they couldn't find the ticket or the keys.
5/24/2023
James G. VERIFIED CUSTOMER
I purchased my car 10 years ago in August from Capital City Ford and all service work has been done there. When I brought the car in for warranty covered transmission work, the car wasn’t even looked at for 5 days. I was informed a recall part was on back order. I didn’t get the car back until 12 days after I had dropped it off. I had been told it might be another 5 days when I insisted the car should have been completed that day, and thanks to my service rep, it indeed did get completed the 12th day—rather than the 17th day—after all. I chose not to join the class action suit about the transmission engineering flaw because I was told the warranty was extended for at least 10 years and the dealership “would take care of me.” Thus, I am deeply disappointed by this incident and plan to purchase a new vehicle later this year likely at Honda or Toyota.
5/24/2023
Warren S. VERIFIED CUSTOMER
Cory is not only technically knowledgeable, he is very compassionate and thoughtful. I can’t imagine a better service advisor! Thanks Cory!
5/23/2023
Sheldon R. VERIFIED CUSTOMER
Service was outstanding!
5/23/2023
Angela T. VERIFIED CUSTOMER
Thank for good fast service and courtesy ride.
5/22/2023
James W. VERIFIED CUSTOMER
Thanks Courtney
5/21/2023
Kurtis H. VERIFIED CUSTOMER
Everything was fine
5/21/2023
David B. VERIFIED CUSTOMER
Capital City Ford customer service is fantastic!
5/19/2023
Quantina O. VERIFIED CUSTOMER
My door didn’t not get fixed; just the oil changed
5/19/2023
Joe A. VERIFIED CUSTOMER
Very happy with the way Cory took care of getting part ordered and installed in a short amount of time
I really appreciate that he sees that my time is also valuable