They repaired the car just fine. My service rep at first didn’t understand that I absolutely wanted the dead critter removed from my vehicle before returning my car. Charlie also either has a voice mail that doesn’t work, the dealer doesn’t have enough staff, or he is just not very good at communicating with his client. I called him so, so many times with no response from him.
2/20/2022
Shelia A. VERIFIED CUSTOMER
Great service.
2/20/2022
Cynthia L. VERIFIED CUSTOMER
I was greeted at the door and my oil change was taken care of quickly.
2/19/2022
Javier S. VERIFIED CUSTOMER
Everything good
2/19/2022
CODY M. VERIFIED CUSTOMER
Cory is and has been very great to work with!
2/19/2022
Bob L. VERIFIED CUSTOMER
Good job
2/18/2022
James G. VERIFIED CUSTOMER
On again the service department did not disappoint. Charles Dunn was very nice, handled my issue with efficiently and kept me well informed on the progress. I will definitely be back when my car needs further service.
2/18/2022
Keith E. VERIFIED CUSTOMER
As usual, good service.
2/18/2022
Deborah M. VERIFIED CUSTOMER
Cory kept me informed during all the work that needed to be done on my vehicle.It was completed sooner than I expected which was greatly appreciated. They all did a great job! Thank you!
2/18/2022
KEN R. VERIFIED CUSTOMER
Cory was up to speed on my car's previous issues and kept me informed as to repair progress.
2/17/2022
Richard B. VERIFIED CUSTOMER
All good
2/17/2022
Keith E. VERIFIED CUSTOMER
Very good service !
2/17/2022
Chad C. VERIFIED CUSTOMER
Service writer was upset with me because I had a email from your service manager with a 49.95 cost to do oil change and tire rotation , he wanted to charge me 86 .00 . He seemed very upset cause you all wasn’t going to make any money on the service you all did for me . The cashier. Lady was wonderful and very nice . I felt she was put in a bad spot the the service writer’s attitude any questions fell free to call me ****-****-xxxx
2/17/2022
Michael S. VERIFIED CUSTOMER
Cory was very attentive. Great visit. Thanks.
2/17/2022
Janice D. VERIFIED CUSTOMER
When I brought it in for oil change he told me he thought it was the rear main. He could have checked my warranty then and told me it wasn't covered instead of me coming in and charging me. It was a waste of time and money.
2/16/2022
Ivory M. VERIFIED CUSTOMER
Gayle is great always helpful and good attitude to bad you all are letting her go
2/16/2022
Lindy P. VERIFIED CUSTOMER
I ONLY take my SUV to Capital City Ford because I trust them to take care of my car.
I am a FORD person!!!
2/16/2022
Bridget S. VERIFIED CUSTOMER
He got the job done quickly and communicated through the process. Very happy