Minor issues, but issues just the same.
1. They did not take my keys to the cashier, nor did they leave them in the car. This caused me an additional walk across the lot.
2. They did not affix the oil change sticker to my window. It was just laying on the dash.
It was not a busy time of day when I was there.
My last obsevation doesn't have to do with your location, but with Ford. Why do they waste resources sending coupons for oil changes if the value of the coupon is the regular price of the service.
10/7/2021
Ronnie H. VERIFIED CUSTOMER
Great service department
10/7/2021
Andrionna J. VERIFIED CUSTOMER
I was extremely satisfied. Corey is a really great guy!!!!
10/7/2021
Kendra F. VERIFIED CUSTOMER
Gayle was amazing and understanding to all my needs! It was a great experience with all of them! Thank you Capital City Ford for making my life easier and getting me in FAST and out!!! ???????? 5 ??
10/7/2021
Ron B. VERIFIED CUSTOMER
This was my 1st time in your service department, Cory did a top notch job ,got my truck in right away for a oil change and tire rotation was done in 45 minutes, awesome experience I will definitely be back again for service. A very satisfied customer.
10/6/2021
David W. VERIFIED CUSTOMER
They took care of all of my needs in about an hour.
10/6/2021
Jerry B. VERIFIED CUSTOMER
Thanks
10/6/2021
Clifford V. VERIFIED CUSTOMER
Gayle has been excellent with answering all questions. The service has been excellent. Keep up the good work.
10/6/2021
Keshaun B. VERIFIED CUSTOMER
Great service and fast service
10/6/2021
Michael V. VERIFIED CUSTOMER
I was going to Bill Estes and could never get a response from them. They have the worst customer service I have ever experienced. I chose to try Capitol City and am SUPER impressed with their service, I will recommend to everyone I know.
10/6/2021
CHARLES T. VERIFIED CUSTOMER
Great place to have service.
10/2/2021
Ed F. VERIFIED CUSTOMER
Wonderful experience to work with Gayle
10/1/2021
Mary D. VERIFIED CUSTOMER
Friendly and helpful. Thank you
10/1/2021
Michael M. VERIFIED CUSTOMER
Thank you for fixing your online system. The ability to schedule everything in advance through your website was my main reason for selecting you. I've tried to schedule appointments in the past and the requests had seemed to go into a black hole. This was a great experience all around. Gayle was awesome as well.
10/1/2021
James W. VERIFIED CUSTOMER
Thanks Gayle
10/1/2021
S&K Building. VERIFIED CUSTOMER
She was courteous handling our recall request. She was able to get it done sooner than expected.
9/30/2021
Lynn F. VERIFIED CUSTOMER
I was very happy with the service I received. Thank you, Lynn F
9/30/2021
Ronald H. VERIFIED CUSTOMER
Responded to earlier survey for Corey. Second vehicle this week I had serviced so same strong positive comments for Corey.
9/30/2021
Bruce S. VERIFIED CUSTOMER
The service was reasonably quick and the ride home and pick was really appreciated
9/29/2021
Ron H. VERIFIED CUSTOMER
I have known Cory for several years starting when he was a service tech at Burd Ford, Indianapolis. Cory is the sole technician I contact. I trust him with my two vehicles and any advice he provides. Great guy and employee.