I brought my father’s car in for him, I’d never had any interaction with Capital Ford but from beginning to end... my experience was awesome! Theresa Was fantastic! She went above and beyond. Also the woman who drove me home was sweet as can be. Her name is Marty. And I apologize I don’t know her name but the cashier was VERY busy BUT she was all smiles!!! I even met the service manager and he was business with a smile. I was compelled to write this... beautiful people took care of me... I’m going to volunteer to bring the car back next time just to see these wonderful people!
5/14/2021
Kimberly D. VERIFIED CUSTOMER
My suggestion is to be honest with time frames on the oil change process. My husband was told 2.5 hours, but then other cars were placed in front of our vehicle in line which made it a 4-5 hour wait. If he had been told originally the wait time, he would have simply dropped off the vehicle and arranged a ride, but had to use Lyft when the time frame doubled. While the “drive up” nature of the oil change is nice, in theory, it’s never less than 2-3 hours wait at the least. In the future, I will schedule my oil change knowing it will inconvenience my whole day. I don’t need a call back.
5/14/2021
Ronald J. VERIFIED CUSTOMER
Teresa does a great job keeping people up to date When your vehicle is in for service. great job
5/14/2021
EARNESTINE S. VERIFIED CUSTOMER
GREAT SERVICE
GREAT STAFF
FRIENDLY
CONSIDERATE
JOB WELL DONE !!!!!!
5/13/2021
Tanya P. VERIFIED CUSTOMER
The staff was professional and courteous. I didn't have to wait 2 weeks for my backup camera that was recalled so that was a pleasant surprise.
5/13/2021
Catrina H. VERIFIED CUSTOMER
She was very friendly, great customer service.
5/13/2021
Dylan R. VERIFIED CUSTOMER
John is great every time.
5/13/2021
Phil Stephen. VERIFIED CUSTOMER
I traded the 2016 Ford Focus for a 2021 Ford Eco Sport at your dealership. Don't want to ever see the focus again !
A very frustrating experience with your service shop in regards to the 2016 Focus.
5/12/2021
KENNETH J. VERIFIED CUSTOMER
Great service
5/12/2021
Lawrence E. VERIFIED CUSTOMER
The tech did exactly as I requested in a reasonable time. Thanks.
5/10/2021
Barbara Y. VERIFIED CUSTOMER
Cory is helpful and is super in trying to make service happen in a timely manner! I trust the team and feel good about bringing my car here.
5/10/2021
John H. VERIFIED CUSTOMER
My vehicle was there for 6 days and wasn't even looked at. I'm in a rental and I have been paying each day for my car to sit on your lot. I towed it to a different dealership and got it looked at within 4 hours. I will not return for service or to buy another vehicle from your dealership.
5/10/2021
Rodney K. VERIFIED CUSTOMER
Job was done in a timely fashion happy with Da work that was done
5/10/2021
Richard B. VERIFIED CUSTOMER
Good customer service!
5/9/2021
Ledema Z. VERIFIED CUSTOMER
Great service!
5/8/2021
Rodney B. VERIFIED CUSTOMER
Teresa is very knowledgeable and very professional
5/8/2021
Ashley C. VERIFIED CUSTOMER
Teresa was amazing!!! Very helpful and I can not thank her enough!!!
5/8/2021
Yaroslav B. VERIFIED CUSTOMER
Great service, attention to detail and customer needs / concerns, thank you!
5/8/2021
Anita D. VERIFIED CUSTOMER
Awesome! She knows and remembers me takes exceptional care of me!