Jimmy showed me that he cares about customers and their needs. Very professional.he certainly is an asset to the dealership.
4/12/2023
Paul W. VERIFIED CUSTOMER
Staff is always friendly and knowledgeable
4/11/2023
Jennifer I. VERIFIED CUSTOMER
Excellent, friendly service!! Thank you so much!
4/7/2023
Christopher C. VERIFIED CUSTOMER
Diana Robert was very friendly and helpful.
4/7/2023
Kayla J. VERIFIED CUSTOMER
Excellent customer service from start to finish!
4/6/2023
Christine S. VERIFIED CUSTOMER
I scheduled my car to program a key fob. Service called told me it was in and made the appt to get it programmed. After waiting 15 minutes I was told the wrong key was ordered and it’s a common mistake “happens all the time”. Very upset I had to take the morning off from work. This could have been verified before I came in. Crummy customer service
4/6/2023
Jayme R. VERIFIED CUSTOMER
James , Dana and the rest of the team are always welcoming, knowledgeable overall just great people. Thank you for all the many services you all have performed for me.
J. Robinson
4/5/2023
Ed P. VERIFIED CUSTOMER
I am very pleased with the service you provided and will definitely recommend you guys to my relatives and associates.
Great job, Jimmy!
4/5/2023
Melissa W. VERIFIED CUSTOMER
Always a pleasure coming in for service. Everyone is so friendly and on top of everything. They treat my car as well as I do and that means a lot to me!
4/3/2023
Mary D. VERIFIED CUSTOMER
Diana was great from start to finish!
4/3/2023
Danny H. VERIFIED CUSTOMER
Front desk folks are always great and kind! Service department is all around the best of the best, that’s why I always keep coming back to Vernon VW!
3/31/2023
Joshua W. VERIFIED CUSTOMER
My **** heat shield is still rattling after the engine shakes while I accelerate when driving the car. Volkswagen has had my car for 13 days for the same issue and it has never been resolved. This is complete **** and I can’t understand why after dropping my car off twice and the heat shield still isn’t secured properly. At this point I can’t see myself bringing the car back to this service department ever again. How do I drop off my vehicle twice in the first month for these issues. WHY HASNT MY **** HEAT SHIELD BEEN FIXED IVE DROPPED IT OFF TWICE AND IT STILL ISNT REPAIRED AND MY ENGINE IS STILL PUTTING DURING ACCELARTING THIS IS **** **** I can’t trust the deal ship that sold me the vehicles to repair it correctly
3/31/2023
Paula C. VERIFIED CUSTOMER
All of the staff at this service department is just excellent. Jimmy and Diana are so accommodating and always treat their customers first class. They are knowledgeable, caring and I look forward to seeing them when I come for service! Even the mechanics Austin, Mike and Steve are helpful and will explain what they did with my car when they worked on it!
The car is returned CLEAN and repaired…..
I thank all of you for doing such a great job with my Tiguan!
3/31/2023
Mary D. VERIFIED CUSTOMER
Diana went above, and beyond to help me today, as well as Jimmy
3/30/2023
Kelly S. VERIFIED CUSTOMER
Thank you
3/29/2023
Joesph W. VERIFIED CUSTOMER
We were never contacted to discuss what was needed to be done and the costs to do so. We did have a great experience dropping off and picking up our car via James the General Manager.
3/29/2023
William Z. VERIFIED CUSTOMER
Everyone was friendly and professional
3/27/2023
James C. VERIFIED CUSTOMER
Thank you to the technician that took the time to look the tires over and found a saw blade sliced into the tread of the rear tire! If it wasn’t spotted I would have been changing it on the side of the road. Thank you!
3/26/2023
Debra C. VERIFIED CUSTOMER
Very pleased with the service I received and the condition of the vehicle when I picked it up. Unfortunately, the cause of the water in the back seat foot wells was not found.
3/25/2023
Jessica S. VERIFIED CUSTOMER
Everything was great and service was fairly quick.