Best service advisor I’ve ever worked with. Super friendly and very clear with what was getting done.
12/24/2022
Wayde S. VERIFIED CUSTOMER
All good
12/23/2022
Wendy C. VERIFIED CUSTOMER
Jim goes out of his way to make sure the job is done right. I'm always satisfied with the work done here, and if I do have a concern about something, it's made right before I leave. I appreciate all of the employees efforts and work.
12/23/2022
Alicia R. VERIFIED CUSTOMER
Great experience!
I was treated so amazing.
This vw is a great place
I’m getting all my work done here ????
12/19/2022
Glenn G. VERIFIED CUSTOMER
They kept me updated throughout the time my vehicle was in for service. They advised me as to other issues that will need attention.
12/17/2022
Debbie . VERIFIED CUSTOMER
You seriously owe Dianna Robert a raise! Do you know how hard it is to find somebody who is willing to work, that is competent, on the ball, and a pleasure to do business with?? People like her don’t exist anymore so I hope you treasure her. It’s so hard to find somebody she who actually cares, is self motivated, personable and hardworking. I could tell she was a treasure on the phone and then meeting her and watching how she dealt with not only myself but other customers and the people she works with, she is consistently on the ball. I told her that she is awesome. I am glad you sent the survey and I hope you take to heart what I say and realize what a fantastic employee you have at VW in Vernon!
12/17/2022
Valerie T. VERIFIED CUSTOMER
They explained and showed me what was causing my problem and suggested what May help. They were very helpful and professional. Thanks.
12/15/2022
Taylor M. VERIFIED CUSTOMER
Absolutely amazing service! Highly recommend going to Vernon VW thanks to James Masse!
12/15/2022
Delphine T. VERIFIED CUSTOMER
Great support with my car, which unexpectedly broke down at a busy time.
12/12/2022
Mary F. VERIFIED CUSTOMER
Dianna was very nice and professional.
12/12/2022
Lenora S. VERIFIED CUSTOMER
Thank you! Excellent customer service.
12/11/2022
Donald R. VERIFIED CUSTOMER
They where polite , they had knowledge of my electric vehicle, all went well, glad to see them again
12/10/2022
Audrey G. VERIFIED CUSTOMER
100% satisfied with my service today! James has wonderful customer service and I will definitely be back!
12/9/2022
Kimberly P. VERIFIED CUSTOMER
I had an issue on my way out in the morning…my car had stalled I called Vernon Volkswagon and spoke with Dianna Robert…He was able to get my car looked at and diagnosis the problem swiftly to my delight…They even fixed my headlights that was out…Exceptional service…Thank you
12/7/2022
Abbas M. VERIFIED CUSTOMER
Excellent
12/6/2022
Ann B. VERIFIED CUSTOMER
Very pleased with the service. Dianna is helpful and knowledgeable. Good communication, no surprises.
12/5/2022
Althea N. VERIFIED CUSTOMER
nothing to do with customer service just the price of doing the work is upsetting. Diana is always awesome.