Dianna was very respectful & provided courteous service. Communication excellent. Thank you.
9/4/2022
Ana M. VERIFIED CUSTOMER
The lady in the front desk was attentive; however the waiting time was very long
9/1/2022
John P. VERIFIED CUSTOMER
Nothing more to add. Satisfied with his service
8/31/2022
Robert P. VERIFIED CUSTOMER
The service was great and honestly they will tell you the truth of the work done on the vehicle, I’m happy with the times I had brought my vehicle for service I recommended to anyone. Thanks
8/31/2022
Emily L. VERIFIED CUSTOMER
I do service work too and I hate these kinds of surveys bc people feel like they hafta find one thing to complain about. I’m a reasonable person, so I won’t do that.
It was easy to make my appt online. I brought my car in at the time and the desk ppl were friendly. Someone called me about an additional recommendation, explained it clearly, and I accepted it.
They told me when my car would be ready and I went and got it. The receipt is itemized clearly.
I love my car and hope to keep driving it for a really long time. I try to take care of it well and it doesn’t give me any probs.
Your service dept employees are always nice.
I have been more than satisfied with your service since it changed owners. Thank you.
8/26/2022
Melissa M. VERIFIED CUSTOMER
THANK YOU! VERY PLEASED WITH THE SERVICE.
8/24/2022
Geoffrey M. VERIFIED CUSTOMER
Mr. Masse was extremely helpful during a complicated problem solving process.
8/24/2022
Shirley C. VERIFIED CUSTOMER
My car was in for service for 2 distinct and separate issues and only one was resolved. Diana stated that she would continue to work on the key problem, however, I have to be honest: I have lost faith with the parts and service department with this one! It has been going on 2 years now. I paid for a new key fab and I have not gotten it!
8/22/2022
Taylor M. VERIFIED CUSTOMER
Dianna was amazing! Knowledgeable and helpful, great customer service!
8/21/2022
Lisa Z. VERIFIED CUSTOMER
Dianna was very helpful
8/19/2022
Philip R. VERIFIED CUSTOMER
Jimmy is great. Very accommodating and efficient. Great customer service.
8/19/2022
Norma B. VERIFIED CUSTOMER
They were professional and on time
8/14/2022
Rebecca M. VERIFIED CUSTOMER
Solved my problem and were really nice about it on short notice
8/13/2022
Jeongho K. VERIFIED CUSTOMER
Dianna was great and satisfied my expectations today. I appreciate it.
8/12/2022
Edison D. VERIFIED CUSTOMER
2 hours for oil change is enough to not come back .
8/11/2022
Kimberly H. VERIFIED CUSTOMER
Dianna could not have been more helpful with this visit and several others in the past! The entire service department is wonderful and Dianna is a great asset!
8/10/2022
Lester E. VERIFIED CUSTOMER
I was disappointed with the service I received. I was charged $39.95 plus taxes for tire rotation and it was never completed as stated on the work order. I was not notified that that the rotation wasn't completed. I discovered it on my own. I have lost confidence in the VW service at your dealership that I have come to depend on.
Lester E
8/9/2022
Phillip C. VERIFIED CUSTOMER
Dianna is always very helpful in her service recommendations.