Jimmy is an enthusiast. It really shows with his demeanor and his approach to service. He knows that quality matters and the expectation is exactly that. Jimmy is a high quality employee with attention to detail and know it all. Because he also engages in the Powersports side of VW, it was easy to get along and talk about cars. That’s the type of guy everyone wants to deal with. Friendly, factual, understanding and intelligent.
10/10 for Jimmy. That’s the reason I come get oil changes and service. You can’t teach that level of work ethic. Keep him, teach him and pay him what he deserves. That’s a VW guy through and through.
10/24/2021
Kimberly H. VERIFIED CUSTOMER
Quick response thanks!
10/23/2021
**** O. VERIFIED CUSTOMER
Never a doubt about the customer service here. Always top notch.
10/23/2021
Deanna S. VERIFIED CUSTOMER
Great service!
10/22/2021
Richard G. VERIFIED CUSTOMER
Nice job good communication
10/21/2021
John L. VERIFIED CUSTOMER
Good visit
10/20/2021
Shawn M. VERIFIED CUSTOMER
Prompt service
10/17/2021
Jeremiah S. VERIFIED CUSTOMER
He did a great job communicating what needed to be done! I’m currently happy with service provided. I wish I had asked for loaner car, but I should of advocated for that. No biggie
10/16/2021
Alison F. VERIFIED CUSTOMER
Amazing service! Took my Atlas right in and remedied the issue. Awesome!
10/16/2021
Richard A. VERIFIED CUSTOMER
Work done within a reasonable amount of time and even took it through emissions for me. Thank u so much.
10/14/2021
Michael K. VERIFIED CUSTOMER
Very friendly and competent handling of my service needs during my visit.
10/14/2021
Benjamin C. VERIFIED CUSTOMER
Mr James Wa Masse was phenomenal with his customer service today. He did an absolute immaculate job with walking me through my services that my car needed. Absolute gentlemen, very respectful and he knows a ton about the Volkswagen brand. very pleased with my service and will continue bringing my car here from now on. 5 out of 5 stars for me
10/14/2021
Humera M. VERIFIED CUSTOMER
Very nice staff you guys got there, everything went smoothly
10/13/2021
Cassandra L. VERIFIED CUSTOMER
Always quick and sufficient wouldn’t trust anyone else, great service
10/13/2021
Christina Y. VERIFIED CUSTOMER
Thanks for taking care of us.
10/12/2021
Caitlin M. VERIFIED CUSTOMER
From beginning to end, best service experience ever.
10/12/2021
Rebecca C. VERIFIED CUSTOMER
Thank you for everything this past weekend!
10/11/2021
Kristin K. VERIFIED CUSTOMER
Radio wasn’t fixed. Most of what I asked wasn’t done
10/9/2021
Greg B. VERIFIED CUSTOMER
Vernon VW went beyond normal to pick my car up to resolve the issue and returned it the same day. I didn't have to interrupt my wife's plans for the day to drop the car off.