When an appt is made for a time slot and the customer is waiting in the lounge area, it's always a good idea to let the customer know why the vehicle hasn't been pulled into the shop at the scheduled time rather than waiting to have the customer come to the service desk 15 minutes after the scheduled time to ask why the car hasn't even been pulled into the service area yet. Be proactive with your customers and explain the delay, rather than waiting for them come to you. I realize I brought my car in 30 minutes early and also acknowledged it was unlikely that my car would be worked on before the scheduled time, but having the car outside 15 minutes after the appt time without an explanation makes customers feel they're not important to the dealership. When I looked into the service area 15 minutes after my appt, there was no one working on any of the cars at that time.
4/15/2021
Lisa D. VERIFIED CUSTOMER
Very personable. Excellent customer service
4/14/2021
Michael T. VERIFIED CUSTOMER
Very friendly and accommodating to my service requests. Great experience today, thank you.
4/10/2021
Keith B. VERIFIED CUSTOMER
James was quick to check my car and added the oil..I was in and out within ten minutes!
4/8/2021
Steven B. VERIFIED CUSTOMER
Samantha was absolutely fantastic - thorough, timely, and kind!
4/8/2021
Holly M. VERIFIED CUSTOMER
Samantha was awesome. Helpful in every way. Really went the extra mile. Thank you!
4/8/2021
Cassandra L. VERIFIED CUSTOMER
Very fast good service
4/7/2021
Albert L. VERIFIED CUSTOMER
They r always great to work with m. My beetle gets top service with the team work there
4/6/2021
Cole F. VERIFIED CUSTOMER
5 stars!
4/3/2021
Deborah O. VERIFIED CUSTOMER
Samantha was extremely helpful and friendly.
4/3/2021
Robert K. VERIFIED CUSTOMER
friendly and efficient
4/2/2021
Meredith B. VERIFIED CUSTOMER
It was my first time coming in with my new car. Jimmy was awesome. Nice, helpful, got my car in and out quickly. I will definitely be coming back.
3/31/2021
Miroslaw W. VERIFIED CUSTOMER
Excellent service. Thank you
3/29/2021
Ken O. VERIFIED CUSTOMER
Very helpful and efficient. Thank you!
3/27/2021
Nancy H. VERIFIED CUSTOMER
Samantha was great!
3/24/2021
Radu B. VERIFIED CUSTOMER
Perfect service, Samantha was amazing, very professional and went above and beyond! Will definitely come back for next service!