This was my 1st service experience .... I had a tire that was losing pressure on the 2017 Golf Alltrack that I had recently purchased @ Vernon VW — initially, Sam gave me a potential cost for and/or if the tire could be repaired post inspection. When the car was done (a quick plug once a very thin screw was found and removed from the tire) I was told that I was “all set” — when I asked what I owed, to my surprise I was told that there was no charge.
Additionally, Sam printed off 2 separate OEM accessories that I’d asked about ... having had a history of generally poor service on my prior Nissan, I can’t tell you what a pleasant surprise today was!
Thanks to Samantha and everyone else involved!
2/2/2021
Sandra R. VERIFIED CUSTOMER
Technician told my daughter the tire was not mounted properly in the first place causing the slow leak. Why then was she charged for the repair?
2/1/2021
Kathy P. VERIFIED CUSTOMER
I appreciate your help throughout and thank you
1/31/2021
Maria A. VERIFIED CUSTOMER
He was great at explaining everything that was wrong with my car
1/31/2021
Erol C. VERIFIED CUSTOMER
Samantha was wonderful! Best service experience I’ve had.
1/30/2021
Dee G. VERIFIED CUSTOMER
Very courteous, friendly & took care of of any questions I had. Very professional.
1/30/2021
Michael K. VERIFIED CUSTOMER
None to be noted.
1/29/2021
Jennifer L. VERIFIED CUSTOMER
Everything was great as always! Thank you Samantha for being polite and friendly - and explaining everything during every step of my visit!
1/28/2021
Nico H. VERIFIED CUSTOMER
5/5 Stars
1/28/2021
Jeremy P. VERIFIED CUSTOMER
Once again the team at Vernon Volkswagen were outstanding and exceeded ALL my expectations!
(10/10 would highly recommend to friends and family.)
1/27/2021
Alex A. VERIFIED CUSTOMER
10/10 total punk rock experience
1/27/2021
Alexis E. VERIFIED CUSTOMER
Wonderful experience, made sure I was in and out quickly and told me exactly what was being done.
1/26/2021
Jacob S. VERIFIED CUSTOMER
Great service
1/26/2021
Marisa M. VERIFIED CUSTOMER
Thank you .
1/26/2021
Daniella M. VERIFIED CUSTOMER
Sam was wonderful, this review is more based on the fact that I bought a car from this dealership, they had my car for two weeks since they had to order a second key. I was told by multiple reps at the dealership that my car would be detailed as it should when you buy a car from any dealership. To my surprise when I picked it up, it was not detailed at all. It was actually dirtier then when I dropped it off....