Was happy to get the service.The only thing I was not completely happy with is the amount of time it took.I thought about that and realized , tire pressure , oil change and checklist of check off items would have taken a lot of that time .All n' all thank you for looking after my suv ,Suzanne
1/18/2021
Sunshine R. VERIFIED CUSTOMER
5 stars ?
1/16/2021
Gerald O. VERIFIED CUSTOMER
Very efficient and professional, customer feels treated properly. Thanks
1/15/2021
Jeremy P. VERIFIED CUSTOMER
Everyone was amazing at Vernon Volkswagon!! I just purchased a brand new 2020 VW Arteon R-Line, and unfortunately hit a pothole causing my front-right rim to be bent terribly, plus ruining the tire. I had the insurance and Samantha pushed Allstate to replace the rim and tire instead of repairing it. They fixed me up and got me out there without having to pay anything!!
Also the alignment was off due to this, so I went back the next day and Jeff helped me out even more by putting the alignment which would have cost me $500, under warranty, because the insurance did not cover it. These people are the best place to buy your new VW and trust me, THEY WILL TAKE CARE OF YOU!!
1/13/2021
Kathleen M. VERIFIED CUSTOMER
Vernon Volkswagen has always answered my questions and provided immediate service. The service desk staff has always been knowledgeable and friendly.
1/13/2021
Harrison F. VERIFIED CUSTOMER
Service was exceptional, thanks Samantha.
1/12/2021
Meg L. VERIFIED CUSTOMER
Samantha was very friendly and gave a good explanation of the problem issue.
1/10/2021
Nelson F. VERIFIED CUSTOMER
Samantha is awesome. She is very helpful and gave me great service today.
1/10/2021
David W. VERIFIED CUSTOMER
Dam is an ace. Very knowledgeable and professional. She had me in and out in a jiffy and my car feels awesome with the new fuel filter. Another pleasurable experience.
1/10/2021
Jeremiah S. VERIFIED CUSTOMER
The service appointment went very well! Excellent service!
1/9/2021
Stephen M. VERIFIED CUSTOMER
Great employee! She deserves a promotion! Really great customer service!
1/8/2021
Daniel S. VERIFIED CUSTOMER
Fast service. Helpful agents
1/7/2021
John D. VERIFIED CUSTOMER
Wrong lug nuts installed on rims for the second time. Gave clear instructions twice that the lug nuts on the passenger seat needed to be installed for the winter wheels but this instruction was not followed. Happened at my last service as well. Staff were very polite and remedied the issue in a timely manor but it was still disappointing that the mixup occurred more than once.
1/6/2021
Gail B. VERIFIED CUSTOMER
Very good service
1/6/2021
Luisa H. VERIFIED CUSTOMER
Thank Well done
1/6/2021
Merle L. VERIFIED CUSTOMER
We appreciate your help with us during these stressful times. Samantha was kind and helpful, and we truly appreciate her assistance and the work of the service staff. Thank you :)
1/5/2021
Scott A. VERIFIED CUSTOMER
Please have your employees wear their masks properly at all times and with no exceptions
1/5/2021
Blanca C. VERIFIED CUSTOMER
Thank you !!
1/3/2021
Jessica S. VERIFIED CUSTOMER
James and Jeff were both extremely helpful, I bought my car in, in the morning and we were out that day! Car is running smoothly. Everything was explained clearly as well, thank you!
1/1/2021
Edward K. VERIFIED CUSTOMER
Very thorough, friendly and informative. I felt comfortable bringing my car to Vernon VW.