Appreciate being accommodated on short notice, without an appointment. Happy Holidays!
12/25/2020
Scott H. VERIFIED CUSTOMER
Sarah was very helpful and nice next time I need to bring my car in I'm going to ask for her.
12/23/2020
Valerie T. VERIFIED CUSTOMER
Customer service is awesome!!!
12/21/2020
Mark W. VERIFIED CUSTOMER
Sarah was extremely pleasant, attentive, and knowledgeable.
12/20/2020
Kathleen M. VERIFIED CUSTOMER
Staff at Vernon Volkswagen always provides solutions to my car questions.
12/20/2020
Jessica H. VERIFIED CUSTOMER
Jeff went above and beyond to meet our expectations. He answered our calls and kept my husband who was on the road these past two weeks. He was an answer to prayer’s when we thought we had none . Thanks again
Cory and Jennifer Horner
12/20/2020
Jackson S. VERIFIED CUSTOMER
Sarah was great. Accommodating and accessible. Wish the VW dispatcher could have gotten my car towed in a more timely manner.
12/20/2020
Veronika M. VERIFIED CUSTOMER
I got an appointment at 12:30 and scheduled my entire day around it. Usually the rotation of tires and an oil change is estimated with about two hours. I arrived at 3 pm and the car was not even in the Garage. Nothing had been started. So, I left and my husband dropped me at around 5 pm to pick up the car. The trunk with the spare tire was not put together, the cover still draped over the back seat and the hub cap not put back on. For charging $ 525 for two new tires, rotating and oil change I had al least hoped my trunk would be put in order.
12/19/2020
Richard G. VERIFIED CUSTOMER
2-1/2 hours for a scheduled oil change is ridiculous . I was asked if I was going to wait for the car. I said no I will come back when it is done. I went Christmas shopping. I did not know that meant they were going to fit my car in when they felt like it. They brought it in when I called to check on status. If you have a schedule drop off time I. Would think that is when they would work on your vehicle.
12/19/2020
Victor W. VERIFIED CUSTOMER
Thanks for your help! Fine work as usual.
12/19/2020
Harold J. VERIFIED CUSTOMER
Thank you
12/17/2020
Donna S. VERIFIED CUSTOMER
Will be happy to respond to a survey for a job well done.
12/17/2020
Karen C. VERIFIED CUSTOMER
Sarah was so helpful when I called Tuesday morning making my car a priority to be seen. She was so professional, Amanda and Alicia were also helpful getting me back and forth to work. Please work on the parts department they need to improve their communication.
12/16/2020
Christopher S. VERIFIED CUSTOMER
You guys always do a great job / that’s why I come all the way from Windsor to get my car svc by you guys/ Happy Holidays to you all