Jeff was very helpful, great customer service here!
12/13/2020
Francine K. VERIFIED CUSTOMER
Associates at the service desk were super nice and professional.
12/12/2020
Juan H. VERIFIED CUSTOMER
Very professional experience!
12/12/2020
Chris J. VERIFIED CUSTOMER
Sarah was great, overall real solid experience. Only thing I’d do next time is pass on the diagnostic. The sticker shock for the cost of work was a bit much for a problem I already knew about and my CEL came back on as soon as I started the car. Other than that I had a great experience.
12/12/2020
Heather N. VERIFIED CUSTOMER
Love the front desk girl. So cute and sweet. Jeff is awesome too. He totally got my frustration and made me feel like he was going to do whatever it took to get my vehicle right!
Thank you
12/12/2020
Alyssa R. VERIFIED CUSTOMER
Unexpected part broke in my car and I got my car back within a few days! Everyone was super kind and they even detailed the interior of my car which was a pleasant surprise!
12/10/2020
Lenora S. VERIFIED CUSTOMER
So glad my nearby service team is helpful and professional. Thanks!
12/9/2020
Susan K. VERIFIED CUSTOMER
I was extremely satisfied, except when Alyssa hit the front of my car up against a ladder and and other items when she returned it to my garage. Otherwise I’m very satisfied and impressed with Alyssa’s professionalism, competence, attention to detail, excellence with keeping me informed and answering my questions, and her outstanding overall abilities as a service representative.
12/9/2020
Alisha S. VERIFIED CUSTOMER
Picked up car and yellow engine light is on. Light was not on prior to service.
12/8/2020
Cassandra L. VERIFIED CUSTOMER
Excellent customer service
12/6/2020
Garrett T. VERIFIED CUSTOMER
I visited Vernon VW for a simple oil change and tire rotation on my 2009 Jetta. I was told it would be 30-45 minutes, I was there over 90 minutes. I asked for a taillight bulb to also be changed. They informed me that 2 bulbs were out, I approved the changing of both. I was charged $60 labor to change two light bulbs. Absolute robbery. A simple oil change and tire rotation for an 11 year old vehicle cost me nearly $220 and took twice as long as stated when I arrived. Overall experience was terrible.
12/6/2020
Ciara L. VERIFIED CUSTOMER
Excellent customer service!!
12/4/2020
Victor W. VERIFIED CUSTOMER
Thank you !
12/2/2020
Victor W. VERIFIED CUSTOMER
Thank for the help! Alyssa was fantastic to work with!
12/2/2020
Catherine . VERIFIED CUSTOMER
Very nice person!
12/2/2020
Benjamin C. VERIFIED CUSTOMER
Great job
11/28/2020
Harold J. VERIFIED CUSTOMER
I had to wait to long for vehicle to get a head light..
11/28/2020
Sarah T. VERIFIED CUSTOMER
Everything went well
11/25/2020
Bill P. VERIFIED CUSTOMER
Alyssa was fantastic, attentive and listened actively to the needs and concerns I had. She went above and beyond to maintain customer satisfaction, and did a great job managing new COVID-19 policies while providing the service I needed.