Your customer service staff and vehicle technicians are great! Good service with wonderful, friendly attitudes ????
10/4/2023
Dawn C. VERIFIED CUSTOMER
Again I appreciate the honesty and kindness and yes I would trade in or sell my vehicle when the time comes
10/4/2023
Juan P. VERIFIED CUSTOMER
Repairs takes longer than what it’s estimated.
10/4/2023
Vitally D. VERIFIED CUSTOMER
Hello,
I requested to perform the full brake fluid flush. When I came to pick the car up, I discovered an externally spongy brake pedal. When I indicated my concerns to the front desk person, she talked with the mechanic, and he said he noticed a strange brake pedal feel. The receipt that I got indicates that the car went through a multi-point inspection. What kind of inspection it is if it is dangerous to drive this car? It’s pretty clear that there is an air in the system that remained after the improperly completed flush. If it even got performed.
Thank you,
Vitaliy
10/3/2023
Lia P. VERIFIED CUSTOMER
Thanks for a quick and friendly service!
10/1/2023
Joyce V. VERIFIED CUSTOMER
I love my new car, no way I want to trade it in!
9/30/2023
Christian A. VERIFIED CUSTOMER
Diana was very professional and made me feel welcome. I was very satisfied with her customer service.
9/29/2023
Amy B. VERIFIED CUSTOMER
Diana is great. Thank you to the dealer for replacing my rug, padding and speaker at no charge given the problems with the pano roof.
9/28/2023
Talitha W. VERIFIED CUSTOMER
She was incredibly accommodating and pleasant to work with.
9/24/2023
Karin J. VERIFIED CUSTOMER
Service was great. Part was in stock and repair was done right away.
9/22/2023
Jill U. VERIFIED CUSTOMER
Amanda was very helpful—cheery and polite.
9/22/2023
Deborah Y. VERIFIED CUSTOMER
Brilliant service
9/20/2023
Bryan Z. VERIFIED CUSTOMER
I brought the car in for a starter error code. The tech didn't want to fully diagnose the fault because there was a previous interlock device on the car and he said the wires were a mess. The dealership made me pay a diagnostic charge because of that, but the third party work was not ruled out as the issue. He Cleared the code and gave the car back and said if it happens again to bring it back. If it is a fault with VW or third party interference, that has to be ruled it and it wasn't. I am now in limbo, waiting for the error code again without resolution of why it happened.i also had an issue previously with the door harness, which the dealership corrected.but if the tech said wires were spliced, it could be from a previous VW fix. I'm not happy and was told a new harness install would be 8k dollars. Resolution::the tech did not find cause, resolution, or a fix. He just cleared the code.and I'm now waiting for it to happen again
9/20/2023
Danitza N. VERIFIED CUSTOMER
N/A
9/19/2023
Deanna H. VERIFIED CUSTOMER
The employees were super kind and the facilities were comfortable. I would say to be careful about the language being used. The employee was talking about the fact that they have to do a diag and I had no idea what that was! There is so much car language that is not in the everyday vocabulary for people and they have no idea what you are talking about sometimes. Also - I thought the costs to run a diagnostic test (diag) was exorbitant, especially just to check a light that went on in my car.
9/19/2023
Karen W. VERIFIED CUSTOMER
Dealing with Diana I always feel so comfortable. She assures me that my car is in my best of care Austin is the only person I allow to work on my car My first service was performed at Langon in Glastonbury. The service advisor was horrible. The tech never even talk to me with Diana and Austin . They make it personal which is phenomenal. They talk to me at my level. I don’t know anything about cars and I totally trust them.
9/18/2023
Iliana F. VERIFIED CUSTOMER
Amazing staff!
9/18/2023
Wayde S. VERIFIED CUSTOMER
Awesome customer service!
9/17/2023
Allen V. VERIFIED CUSTOMER
Good service
9/16/2023
Yaritza M. VERIFIED CUSTOMER
2nd time within 4500 miles this 2022 vehicle shows low oil levels and continues to smoke up and you all won’t do anything until 3 oil
Readings at 1k miles each. The problem is evident yet nothing is being done. I’m sure the issue will be found once my manufacturers warranty expires. Worst experience with a new vehicle ever. Will never purchase a Volkswagen again nor any car from this dealer