Amazing job. Car runs better than I remember. Communication between the service advisor and customer could have been better but overall a good experience.
9/15/2023
Melina L. VERIFIED CUSTOMER
Thank you for repairing my rear seatbelt and for replacing my windshield wipers.
9/11/2023
Juan P. VERIFIED CUSTOMER
None
9/10/2023
Christopher S. VERIFIED CUSTOMER
Great service dept
9/8/2023
Richard Or. VERIFIED CUSTOMER
Will be happy to do the survey.
9/2/2023
Justin K. VERIFIED CUSTOMER
I specifically asked what will happen when I bring my car in, and all I was told was that I’d get a call when the car would be ready. However, I get surprised with a diagnostic charge. Pretty frustrated and was not expecting it.
8/30/2023
John P. VERIFIED CUSTOMER
Diana is an excellent customer service rep. She is a great asset to your business!
8/29/2023
Abby D. VERIFIED CUSTOMER
Diana is very excellent, professional respectful as a customer service.
I always love seeing. Her smiley face
8/29/2023
Richard H. VERIFIED CUSTOMER
Felt mislead on the price, was told 89 plus labor. Noone told me it was 400 in labor. Manager says yea, they were supposed to tell you both initially and when I was called that it was ready. Neither happened. Felt like a cheap dirty trick. Lesson learned for me, now I know to ask, definitely won't be back unless absolutely necessary
8/28/2023
Kimberly H. VERIFIED CUSTOMER
Quick
8/26/2023
Amy S. VERIFIED CUSTOMER
Immediate attention was given and the problem was resolved.
8/25/2023
June N. VERIFIED CUSTOMER
Thank you very much for helping us solve the problem with our car. Very helpful and pleasant. Five stars ??????
8/24/2023
Anna K. VERIFIED CUSTOMER
Was easy to schedule an appointment. Quickly changed oil.
8/21/2023
Jill U. VERIFIED CUSTOMER
Quick and easy. On time. No issues.
8/19/2023
Daniel B. VERIFIED CUSTOMER
Diana is super wonderful. Explains everything about my car and the service it needs. The break down of my bill and any service that's suggested. She always friendly, and greets me with a smile. The service I receive from Vernon Volkswagen is wonderful. I won't bring my car anywhere else
8/18/2023
Kimberly H. VERIFIED CUSTOMER
Always clear with information
8/17/2023
Avinash S. VERIFIED CUSTOMER
She was very nice and helped with all my questions
8/14/2023
Tom B. VERIFIED CUSTOMER
Awesome service
8/14/2023
Edward T. VERIFIED CUSTOMER
We bought this 14 Jetta for our daughter a few weeks ago. Due to the age of the car, it was sold as is. As soon as the transaction was complete, she started her new car to find a bunch of dash light on. Tom immediately came to look at it and suggested calling service in the morning.
Although the Jetta was sold as is, you guys diagnosed and repaired it on your dime.
We can't thank you enough for taking care Jordan's first ride.
Ed and Jen Theriault