Kama'aina Nissan Hilo Auto Repair Service Center

Fast, he called back promptly when truck was done

Everyone was warm and friendly from the minute I drove up. I was attended to immediately. Cody was great at explaining things In a clear manner and communicated with me on the status of my car, I didn’t have to wonder what was going on. He was very friendly and I had a great first experience here. Thank you

Awesome

Hi I hate to write this about our experience. Checking in was fine. Only part that made us upset was when John called to update us and said he would call back in a few minutes it ended up turning into an hour. I get things get busy there but he could’ve had the courtesy to ask for someone to get back to us and it was for a full update of our car only to find out we had to leave the car at the end of the day. I really wish he would have told us sooner we live far, we could’ve left a lot earlier and left the car no problem but we wasted a whole day just waiting for him to get back to us. Also checkout was a process, it’s more of my mom having a issue because she had the car there couple months ago, somehow John tried multiple times with the card and wouldn’t work. And put a hold on account. And made her miss her work meeting at 12 as I told him that early on that morning we needed to be out of there before that. I think it took us a good 30 mins to get out of there when it should’ve been very quick. Maybe have someone else deal with payments it didn’t seem like he knew what he was doing and kept charging my moms card. Even if it wasn’t charged, maybe for further customers to have someone that is experienced with pos system. He seemed all over the place when we first met and throughout the two days. I really don’t like giving back bad reviews but maybe more training with John on customer service, multi-tasking, and following up procedures would be recommended. Because I wouldn’t reccomend him to anyone for customer service. I am so sorry we were just really frustrated with him those two days as our customer service person.

They are always very thorough, friendly and helpful

John was so nice and explained everything so effortlessly.

Aloha Kama'aina Nissan Staff!!! Mahalo nui for always taking wonderful care of our 2018 Red Nissan Sentra-Turbo... Continued blessings to you all!!! Me Ke Aloha Pumehana, Judy B

And everything went in a timely Manner All in all a good job all the way around

Thanks for the updates throughout the day Cody awesome job! Mahalo plenty!!!

Excellent friendly service from the entire staff!

Thank you all for being efficient, considerate, and professional.

Dennis was working really hard but had service folks on vacation he said. So service was slow. Also did not receive complementary car wash.

Problem not fixed, going back tomorrow for the second try.

Work done completely

Cody demonstrates excellent customer service!

Always excellent service here. Big mahalo to Dennis, Cody, Lon, Grant, and the new guy that started work today that gave me a ride home.

Always receive great service, friendly technicians, and expert customer service.

Dennis,Keoni,Grant, all great people. I only trust your mechanic to work on my vehicles everyone great. Thank you

Thank you for taking care of my car and keeping everything up to date. I am always happy with the services provided.

Excellent service