Tony is fantastic each and every time I visit. However, I am skeptical about the evaporator/AC problem being fully corrected. I have had the car in 2 or 3 times before to have the condenser fixed/serviced due to the faulty AC system that Honda knowingly sent these cars out with (at no charge to me). I finally had to pay $600 (I understand Honda gave me a discount) out of pocket to have the evaporator fixed. Plus I had to rent a car - at Honda's discount rate which helped. However I am really not sure the AC problem is really fixed and I guess only time will tell. It has been extremely frustrating and inconvenient to have to come in time after time to have something fixed more than once. It would have been nice to have a courtesy car given to me, but I guess SR doesn't have courtesy cars.
11/4/2021
Carly E. VERIFIED CUSTOMER
Customer service was great but my service took 5 hours for a diagnostic test.
11/4/2021
Enrique R. VERIFIED CUSTOMER
thanks he helped me a lot with my sling he is a good man
11/4/2021
Michael K. VERIFIED CUSTOMER
Tony was excellent in his distinguished service. He deserves a raise!!!! Hi
11/4/2021
Margaret D. VERIFIED CUSTOMER
I was very pleased with the service I received today.
11/3/2021
Eric M. VERIFIED CUSTOMER
Sean is amazing ????
11/2/2021
Doane L. VERIFIED CUSTOMER
The service was excellent and everyone was very professional.
Thanks, Doane L
10/30/2021
Gloria H. VERIFIED CUSTOMER
Very fast survive! Thank you!
10/29/2021
Shawn S. VERIFIED CUSTOMER
Oscar Alecio Was great!!
10/27/2021
Mahmood M. VERIFIED CUSTOMER
Alex **** was very professional and caring. Explained the service that was performed on my car and the cost. The service was done very quickly and completed before the promised time. Very satisfied with my experience with Alex and the dealership. Thanks!
10/26/2021
Mary D. VERIFIED CUSTOMER
My only complaint is the exorbitant charge to inspect the car.
10/26/2021
Annmarie K. VERIFIED CUSTOMER
I had a great experience at Scott Robinson and Sean was very helpful. He kept me informed of all updates. Everyone else I encountered at the dealership was so helpful and nice and very responsive.
10/26/2021
Gina M. VERIFIED CUSTOMER
Please do not give me an unsolicited offer to buy my used car
10/24/2021
Michael S. VERIFIED CUSTOMER
Yes, the service was great as usual. I was there last week as well and Marguarita was also great ????
10/23/2021
Teresa G. VERIFIED CUSTOMER
Alex did a great job, lining up the oil changefluid inspection, carefully going over my concerns about a certain part, and making sure everything was done in a timely manner. I greatly appreciated the call that my car was ready, much more quickly than expected. I tell everyone what a great service experience I always have, thanks to Alex!
10/23/2021
Munthir E. VERIFIED CUSTOMER
I have 2019 Honda hrv and that the 2nd time I go there because an issue with car first one was the stereo the 2nd the key ,on 10/22/21 I went there to fix the key, Tony was great customer service guy he helped me and walk me through everything but 2 hours later he went to his lunch break and another agent with name margarita was helping me and told me to wait another 2 hour's for the car to be fixed she was unprofessional rude and speak down to the customer like she was forced to work there,when I asked to speak the supervisor sure enough he told me the car is ready he got me the car and left. margarita told me to wait another 2 hours before even checking whether the car is ready or not so if I took her word and I waited for another 2 hours I'll be just waiting for no reason while the car the car is already ready to go.
10/23/2021
Karla L. VERIFIED CUSTOMER
I bring my car at 8 AM and nothing being done until 2 o’clock and in the end she told me that the car with the top of the price for me to be able to do a transmission change oriole and will take another two hours I do not trust her to serve me anymore she was not honest and I can take the car somewhere else cheaper than what she offer me
10/23/2021
Roberta R. VERIFIED CUSTOMER
Completely satisfied with sean. Very nice and knowledgeable