I waited 20 minutes without someone attending to me.
Otherwise, everything was fine.
7/24/2021
Terri P. VERIFIED CUSTOMER
Stephanie was very polite and communicated well.
7/24/2021
Joshua P. VERIFIED CUSTOMER
Tony made sure all my issues were taken care of.
7/24/2021
Barbara S. VERIFIED CUSTOMER
Tony is the man
7/24/2021
Elizabeth K. VERIFIED CUSTOMER
They gave me the car back without doing the service even though the receipt said it was done. I called today and haven’t received a call back that I was expecting. I’m extremely disappointed.
7/24/2021
Derek L. VERIFIED CUSTOMER
Your service advisor Tony was great. I can’t say that about your technicians. I have been servicing my cars there for 7 years now and had 2 unpleasant experience. About 3 years ago, I had my clutch changed and the technician did not set my clutch paddle properly. I can back and the next day and the technician who worked on my car test drove it and he stalled on first gear. He then lied and said “ this is normal” and left. After 2 day went by, came back and compliant. Then they fixed the issue. Yesterday, I came in for an oil and air filter change. I had to come back because my car keep stalling. Your adviser told me the technician forgot to close and lock the air filter housing. Come on! Should I come here any more??
7/22/2021
Melissa H. VERIFIED CUSTOMER
Great!
7/21/2021
Josseline P. VERIFIED CUSTOMER
Tony Tran was very helpful and kind, explained everything to me and my options. Best helpful employee at Honda. Thank you tony
7/21/2021
Charlyn R. VERIFIED CUSTOMER
Bad experience I was waiting for 3 hours just for a simple little mirror, I went to asked margarita and she was rude to me which I didn’t appreciate that , but thanks Honda I love my car you guys need to hired nice people
7/20/2021
Roya Y. VERIFIED CUSTOMER
Sean was very professional and knowledgeable , this is the second or third time he is helping me and I was happy with his help every time
7/20/2021
Linda C. VERIFIED CUSTOMER
Oscar was great, professional, polite and knowledgeable. I will continue to deal with him whenever I take my car in. Thanks!
7/19/2021
Michael N. VERIFIED CUSTOMER
Please re-establish your relationship with Costco (offers at parts & service discount of 15%). I would prefer to continuing going to Scott Robinson but you are much more expensive than my local mechanic ($185/hr vs $95/hr). The Costco discount brings the cost down enough that I'd feel comfortable coming to you for everything, but for now, I'm only going to use you if I have a coupon. I do appreciate you matching the Costco discount for this trip (Airport Marina offers it). I do feel your dealership does very good work and your service advisors are very knowledgable and helpful.
7/18/2021
Roberto M. VERIFIED CUSTOMER
Tony was great but my car came out with the scratch on the front of the fender As if somebody accidentally hit something else it was not there when I took it I hope the cameras catch this because I’m just baffled on how that happened I just got this car I have no accidents on my record I just hope you guys figure this out
7/18/2021
Alan M. VERIFIED CUSTOMER
Alex did a good job!
7/18/2021
Jim S. VERIFIED CUSTOMER
Sean was very helpful.
7/17/2021
Rebecca D. VERIFIED CUSTOMER
Great customer service from Tony Tran. I would definitely recommend friends and family to Scott Robinson‘s Honda dealership.
7/17/2021
Atif A. VERIFIED CUSTOMER
I love your service Guys nd stephanie she help me alot Very Good Service Ty Honda Team
7/17/2021
Charles G. VERIFIED CUSTOMER
Thank you
7/17/2021
Ken M. VERIFIED CUSTOMER
Stephanie was excellent. She knew exactly what the problem was. She was very knowledgeable and a great personality.I would recommend Scott Robinson to my friends.
7/17/2021
Shannon T. VERIFIED CUSTOMER
She was helpful and really listened to the issue I was having.