I had several questions throughout the day while my car was in service and Margarita was thoughtful and timely in her responses. The whole team was great, at pick up as well. I really appreciate the kindness and great service!
8/21/2020
Timothy C. VERIFIED CUSTOMER
Same problem persists!
8/21/2020
Teresa G. VERIFIED CUSTOMER
Alex is an incredible service manager in whom I place complete trust. He is knowledgeable, listens to my concerns and quickly solves any issues with my car. I am lucky to have him as my service manager, and share my great experiences with others. Thank you, Alex!
8/21/2020
Martha A. VERIFIED CUSTOMER
Oscar was excellent!
8/20/2020
Paula F. VERIFIED CUSTOMER
Should have been informed of how long it was going to take. I expected a vote of hours not seven.
8/19/2020
Laura Z. VERIFIED CUSTOMER
Alex was AMAZING!!! He is the best person on your service team!!!!
8/19/2020
Alex L. VERIFIED CUSTOMER
The vehicle was taken early in the morning around 8:30am. Diagnosed wasn’t done completely because technician misdiagnosed it. he assumed it was the door sensors. He change the parts and he really didn’t need to change them. Service advisor told me that he doesn’t think that the sensors would be able to be done on time they actually work. Then he calls me back and tells me it turns out not to be the door sensors. The service advisor tells me that there is not enough time for them to diagnose the dome lights . This whole trip left a sour taste in my mouth. I thought of giving Scott Robinson Honda another try after they had stripped my Honda odyssey on the oil pan when they change the oil. Long time ago. This just solidified why I don’t want to go to Scott Robinson Honda anymore. Sour taste in my mouth.
8/19/2020
Wan Sook. VERIFIED CUSTOMER
Oscar was an amazing Service Advisor! We can see him going places!
8/19/2020
Debbie S. VERIFIED CUSTOMER
I was informed my car was ready Saturday and “they” would be there until 6pm. I walked from my place to Honda to pick up my car arriving at 5:30/5:35pm and the service dept and cashier was closed. I was told by a sales person the service dept and cashier closed at 5pm. Very irritated I was not informed to pick up my car “before” 5pm
8/17/2020
Aldrin D. VERIFIED CUSTOMER
Sean provided excellent customer service. He arranged for a loaner while our car was being serviced. That allowed is to drive to an important family event. We couldn’t ask for anything more. Sean is the best. I will definitely consider Scott Robinson Honda for my future car purchases.
8/16/2020
Ma Teresa. VERIFIED CUSTOMER
Excellent customer service!!!
8/16/2020
Jullian . VERIFIED CUSTOMER
Top notch service he knows his business
8/16/2020
Tom R. VERIFIED CUSTOMER
Jeff in my recall airbag was good guy
8/16/2020
Krishnan M. VERIFIED CUSTOMER
Although the code reader didn’t alert to any issues. There is definitely something off with my vehicle and I feel like my explanation of the issues just went ignored. Very frustrating.
8/16/2020
Shannon G. VERIFIED CUSTOMER
Already gave feedback. Great representative but upset after a series a mistakes
8/15/2020
Michael P. VERIFIED CUSTOMER
Superb service by highly competent professionals! Its a pleasure being your customer!
8/15/2020
Erica H. VERIFIED CUSTOMER
Bothered a brand new car, less than a month old, had a recall. That’s not your fault, so you guys did your job. Told me 10:30, then 11:30/noon, got the call at 12:30. Close enough. Thanks for taking the time to sanitize the car when you brought it to me.
8/14/2020
Jamie S. VERIFIED CUSTOMER
All ways great service.
8/14/2020
Crystal V. VERIFIED CUSTOMER
Excellent service!
8/13/2020
Steven R. VERIFIED CUSTOMER
Oscar Alecio was thorough, proactive, honest, and provided excellent communication.